Experience

Clinical ink

• United States
• Pharmaceutical Manufacturing
• 100 - 200 Employee

• QC Validation Analyst

  • Jun 2021 - Present



National General

• United States
• Insurance
• 700 & Above Employee

• Business Systems Analyst II

  • Sep 2019 - Jun 2021

  I acted as a liaison between compliance, end-users, and developers to ensure clear communication and expectations about system updates. I managed and prioritized system updates, bug fixes, product rollouts, and projects to meet biweekly deadlines and used my knowledge of insurance processes to create and initiate test plans to verify expected outcomes. Then I researched problems found in testing to determine root cause and worked with developers to implement effective solutions. I also specialized in forms analysis and design. Show less



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Financial Crimes Consultant

  • Feb 2019 - Jun 2019

  As a contractor through Mindseeker, I specialized in periodic review for Wells Fargo Commercial Capital lines of business (CTS, CDF, WFCF). I mitigated and assessed risk while investigating customer profiles for accuracy and completeness. Then I effectively collaborated with lines of business to obtain any missing customer documentation in order to comply with government regulations and Wells Fargo control assurance standards. When needed, I also worked with the EDD team to provide enhanced due diligence for high-risk customers and disposition negative news. Show less



U.S. Bank

• United States
• Banking
• 700 & Above Employee

• AML Risk Analyst

  • Jul 2018 - Feb 2019

  As a contractor through Signature Consultants, I worked on this brand new SWOT team to help other teams with problem populations. I gained experience with alerts, onboarding, periodic review, special requirement customers, outreach, individual and business account remediations, and more. I worked both independently and with this great team to research, analyze and investigate customer accounts. I reported unusual banking activity for potential high-risk customers. With my strong writing skills, I contacted branch managers to obtain KYC information for customers and completed Investigative Referral Forms for potential money laundering activity. I then updated customer profiles to ensure compliance with banking laws and regulations. Show less



LittleSpoon Eatery

• Charlotte, North Carolina Area

• Barista/Bartender/Server

  • Aug 2017 - Jan 2019

  I worked part time, either alone or with one other bartender, to service a 10-seated bar. We took care of bar customers, made all the restaurant drinks, and collaborated with servers, chefs, and kitchen staff to make sure all customers had a great dining experience. I used my attention to detail and determination to master latte art and ensure each drink was perfect for the individual. I worked part time, either alone or with one other bartender, to service a 10-seated bar. We took care of bar customers, made all the restaurant drinks, and collaborated with servers, chefs, and kitchen staff to make sure all customers had a great dining experience. I used my attention to detail and determination to master latte art and ensure each drink was perfect for the individual.



Sees Candy Shops Inc

• United States
• 1 - 100 Employee

• Keyholder, seasonal

  • Nov 2012 - Dec 2017

  This is a seasonal job that I worked during Christmas and Valentine's Day for six years. I worked with a customer-focused team. We gave out samples, marketed products, kept accurate inventory, and guided customers through an amazing sales experience. I also helped train employees the last four seasons and was responsible for accurate daily sales paperwork and bank deposits. I have worked temporarily three different season as the Assistant Team Leader. In this role I assisted management with all the behind-the-scenes kiosk set up and shut down operations. My responsibilities included purchasing needed supplies and contacting vendors such as pest control, companies for renting a safe, FedEx, and more to ensure deadlines were met and operations ran smoothly. Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • Nov 2014 - Nov 2016

  I did it all here. I worked your expected Starbucks barista job, but in a small mall kiosk that is incredibly busy. I would work with customers, make excellent drinks to consistent standards, and manage the behind-the-scenes needs of the kiosk while prioritizing responsibilities. I also went through a several week training program, the Starbucks Coffee Master Program, to learn all about coffee from bean to cup. With this training, I was responsible for maintaining quality coffee standards throughout the kiosk, helping other partners understand coffee, and increasing coffee sales to customers. Show less



Dippin' Dots, LLC

• Food and Beverage Services
• 100 - 200 Employee

• General Manager

  • Feb 2012 - Dec 2014

  I started as a standard employee and then worked my way to the assistant manager and finally to manage the kiosk. I ensured smooth operations of the kiosk by selecting quality employees, managing scheduling, accessing employee performance, ensuring effective marketing strategies, meeting sales goals, and more. I enjoyed obtaining and entering inventory and sales data into daily and weekly Excel spreadsheets. I then used this data to strategically order supplies and balance daily sales reports while accounting for discrepancies. Show less