Experience

Card My Yard

• United States
• Consumer Services
• 1 - 100 Employee

• Owner- Card My Yard Jacksonville

  • Jan 2021 - Present

  Spreading JOY one yard at a time while celebrating all of life's milestones. Providing customers with excellent customer service as well as cutting edge designs. Spreading JOY one yard at a time while celebrating all of life's milestones. Providing customers with excellent customer service as well as cutting edge designs.



Directed Individual Study at UNCW

• Wilmington, North Carolina Area

• Neurofeedback Research Assistant

  • Jul 2015 - May 2016

  “Alpha Theta vs. SMR Neurofeedback for Insomnia Treatment: Implications of Nighttime Alcohol Consumption” research study. • Trained and oversaw fellow Research Assistants • Administered Neurofeedback sessions with the use of BrainPaint software • Created and edited documents pertaining to participant information and data • Maintained organization of scheduling of participants for study • Communicated schedule changes to fellow Research Assistants • Made correspondence with participants concerning scheduling



Naval Hospital Camp Lejeune

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Undergraduate Practicum Student

  • Feb 2015 - May 2015

  Practicum Student at the Substance Abuse Rehabilitation Program (SARP) and Deployment Wellness Center (DWC). Responsibilities and Duties: • Completed over 150 hours working alongside many individuals from the mental health field; Psychiatrists, Psychologists, Social workers, Therapists and Counselors • Observed individual bio-psychosocial and clinical assessments. • Assisted in editing “Healthy Relationships” presentation • Co-facilitated Anger Management psycho-education during a group therapy session • Observed Cognitive Processing Therapy (trauma recounts) • Observed and received psycho-education of Dialectical Behavioral Therapy, Imagery Rehearsal Therapy, and Mindfulness • Observed Guided Imagery and Eye rest • Participated in Art therapy sessions with Therapist and Psychologist, where art work was evaluated amongst group members and mental health professionals • Observed the dual-diagnosis treatment team’s discussion of each patient enrolled in the Phoenix program • Received psycho-education of the “Medical Consequences” of alcohol and substance abuse, “Sleep Disorders,” “Understanding Addiction,” and “Dangerous Combinations” • Attended Eastern Area Health Education Center continuing education courses: “Adult Children of Alcoholics (ACOAs): Clinical Symptoms and Treatment Recommendations," “Effective Treatment of Dual Disorders” workshop, and “HIV/AIDS in NC: Assessing Policies and Practice to Improve Care"



DGS

• United States
• Airlines and Aviation
• 700 & Above Employee

• Operations Agent

  • Jan 2007 - Oct 2011

  • Greeted visitors entering establishment, and determined the nature and purpose of their visit so that they may be directed accordingly.• Maintained a consistent, safe and reliable flight operation while striving for an on-time flight performance. Frequently served 1000 passengers or more a day.• Effectively communicated with various departments using the computer, fax, teletype and (2) 10 line phones each, and one single line phone with two radios, of which I communicated via these instruments routinely 100-150 times daily.• Recorded the departure and arrival times of each flight.• Made necessary computer entries to generate flight plans, ramp worksheets, weight and data records and load messages.• Used critical thinking skills to recognize unusual situations and communicated with the relevant departments in order to resolve potential problems.• Completed and filed daily button up paperwork for approximately 14 flights.• Periodically inspected the completeness and accuracy of button up paperwork and maintained a filing system for 7 separate carriers all individually organized according to each carrier’s paperwork retention rules and regulations. • Inputted and verified on average 960 flights into Citrix program, relating to the station's fuel management. • Effectively communicated pertinent information to fellow employees by translating the instruction to them and superiors.• Trained and mentored approximately 6 employees in the area of Operations as well as identified potential candidates for the job.• Assisted Administrative Associate in the sorting and filing of employee personnel records for a staff of approximately 135.

• Customer Service Agent

  • Jan 2006 - Dec 2006

  • Certified Ground Security Coordinator• Strived to achieve customer satisfaction by assisting passengers, to the best of my ability, with any questions or concerns and by resolving any issues they had.• Greeted passengers and checked in those that I had determined had proper identification and paperwork to fly, and assisted passengers with any travel plans or itinerary changes. • Worked as a ramp agent loading and offloading checked bags and carry-ons, assisted special needs passengers in a courteous manner, and directed aircraft in the direction that he should taxi. • Daily utilized excellent communication skills to provide quality customer service.• Located and expedited delayed passenger luggage.• Performed security checks daily.• Trained and mentored about 3 employees in the area of the ticket counter and/or baggage service.