Experience

Cloudfloat
• Australia
• Financial Services
• 1 - 100 Employee
• Customer Success Manager

  • May 2022 - Present


PANDR Philippines

• Philippines
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• • Jun 2021 - Aug 2022

  - Mentored and guided employees to foster proper completion of assigned duties.- Established open and professional relationships with the team to achieve goals and KPIs. - Facilitated training for associates through daily coaching and regular performance appraisals.

• • Jan 2021 - Jun 2021

  - Offered assistance to customers, paying attention to special needs and wants. - Answered product and service questions, suggesting other offerings to attract potential clients. - Updated account information to maintain customer records.



Quantrics Enterprises Inc.

• Philippines
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Apr 2019 - Sep 2019

  - Responded to customer requests for products, services, and company information. - Answered customer telephone calls promptly to avoid on-hold wait times. - Maintained client satisfaction with forward-thinking strategies to address their needs and concerns. - Responded to customer requests for products, services, and company information. - Answered customer telephone calls promptly to avoid on-hold wait times. - Maintained client satisfaction with forward-thinking strategies to address their needs and concerns.



Sutherland

• Information Services
• 1 - 100 Employee

• Technical Support Representative

  • Aug 2018 - Dec 2018

  - Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular, etc. - Submitted service tickets for equipment maintenance requests. - Documented support interactions for future reference. - Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular, etc. - Submitted service tickets for equipment maintenance requests. - Documented support interactions for future reference.