Manager of Regulatory Compliance

• Oct 2022 - Present

Quality Coordinator

• Feb 2021 - Oct 2022

Recovery Plan Coordinator

• Sep 2018 - Feb 2021

Planned and designed individualized treatment plans for each patient, as well as determined and documented changes during recovery on a basis of psychiatric treatment, medical needs, and discharge planning. Implemented and analyzed performance enhancement dashboards from data related to the social services department. Performed administrative duties such as maintaining medical and staff records, updating patient health records including admissions and discharges, creating work schedules and patient meeting schedules, and ensuring compliance with current healthcare regulations. Performed on a team including numerous different disciplines including psychiatry, nursing, social services, and administration. Engaged in weekly, monthly, and annual planning of events by working as a team with all departments and programs to meet the needs of the patients. Elected to serve as a member of the recovery performance enhancement team and trauma task force. Promoted as Recovery Planning trainer for new hires in current position.

Student Fellow

• Aug 2016 - May 2018

Coordinated with all levels of environmental and community health within the health department. Initiated outreach events and meetings within the community, prepared presentations and documents on health related initiatives, and presented information to staff and residents of St. Clair County through brochures, pamphlets, flyers, and presentations. Participated in daily and weekly performance improvement meetings to increase community efforts and the overall health of the community. Coordinated with all levels of environmental and community health within the health department. Initiated outreach events and meetings within the community, prepared presentations and documents on health related initiatives, and presented information to staff and residents of St. Clair County through brochures, pamphlets, flyers, and presentations. Participated in daily and weekly performance improvement meetings to increase community efforts and the overall health of the community.

Customer Service Representative

• 2012 - 2017

Oversaw front counter and snack bar to help with customer requests and purchases. Responded to telephone inquiries, providing quality service to customers and associates inquiring about the availability of services provided. Approached customers to check on needs, explain menu items and offer suggestions. Worked closely with Kitchen Employees, Food Service Manager, and General Manager to ensure that high quality, varied menu items were consistently provided to customers Oversaw front counter and snack bar to help with customer requests and purchases. Responded to telephone inquiries, providing quality service to customers and associates inquiring about the availability of services provided. Approached customers to check on needs, explain menu items and offer suggestions. Worked closely with Kitchen Employees, Food Service Manager, and General Manager to ensure that high quality, varied menu items were consistently provided to customers