Experience

Tailored Management

• United States
• Staffing and Recruiting
• 200 - 300 Employee

• Assistant Vice President, Program Management and Development

  • Sep 2023 - Present

  Columbus, Ohio Metropolitan Area

• Director, Program Management and Development

  • May 2021 - Sep 2023

  Columbus, Ohio, United States A consultative leader responsible for streamlining processes and progressing the interactions between recruiting and service. Oversees a portfolio of clients to build and foster client relationships to strengthen current business and develop new business opportunities through interactions with key stakeholders. • Provides coaching and developmental insight to Program Managers and their teams while supporting the overall success of the Client Services organization and Tailored… Show more A consultative leader responsible for streamlining processes and progressing the interactions between recruiting and service. Oversees a portfolio of clients to build and foster client relationships to strengthen current business and develop new business opportunities through interactions with key stakeholders. • Provides coaching and developmental insight to Program Managers and their teams while supporting the overall success of the Client Services organization and Tailored Management. • Empower team members to offer strategic thinking and solution-based ideas to result in efficiencies, increased organizational profit, and increased employee satisfaction. • Evaluate changing business needs and consults with the collective Tailored Management team and our clients to disrupt the industry and win together.



Nationwide

• Insurance
• 700 & Above Employee

• Consultant, Process Management

  • Oct 2011 - May 2021

  Columbus, Ohio Area -P&C SALES AND DISTRIBUTION: CONSULTANT, PROCESS MANAGEMENT, FEB 2020-MAY 2021 Partners with organizational leaders and various business departments to identify and implement strategic continuous improvement efforts that improve the experience for the sales organization. • Project Manager that oversees multiple small to large scale initiatives end-to-end from conception to completion. • Strong relationship management and the ability to lead without direct authority; uniting associates… Show more -P&C SALES AND DISTRIBUTION: CONSULTANT, PROCESS MANAGEMENT, FEB 2020-MAY 2021 Partners with organizational leaders and various business departments to identify and implement strategic continuous improvement efforts that improve the experience for the sales organization. • Project Manager that oversees multiple small to large scale initiatives end-to-end from conception to completion. • Strong relationship management and the ability to lead without direct authority; uniting associates with various level of experience and business expertise to drive improvement and cost savings in business processes. • Responsible for robust change management, planning and execution for an organization of <100 associates and leaders that contains multiple business functions and work streams. • Extensive presentation and communication skills with the ability to create compelling communications for various audiences.. -P&C SALES AND DISTRIBUTION: AGENCY SOLUTION CENTER OPERATIONAL LEADER, JAN 2019-FEB 2020 Leader of a P&C service operation of 13 associates that provided support to sales distribution partners and regional leaders. • Developed and executed on strategic and telephony roadmaps to create operational standards and performance requirements while developing a green staff and stabilizing a new and struggling business operation. Improved productivity and efficiency results by 39%. • Assessed pain points to develop and enhance processes to eliminate waste while elevating partner experience and driving associate development and performance. -LEADERSHIP AND TALENT DEVELOPMENT (COACHING SPECIALIST), MAY 2016-JAN 2019 Enhanced coaching experience through development, design, and execution of objectives, goals, and programs. Created and facilitated workshops and coaching conversations to build business unit leaders’ coaching skills, creating accountability measures for multiple lines of business, centers, and teams. ADDITIONAL SERVICE AND LEADERSHIP ROLES 2011-2014 Show less