Volunteer and Befriending Coordinator

• Sep 2020 - Present

Volunteer Cluster Officer

• Sep 2019 - Sep 2020

Key achievements:• Main personnel in the Welfare Region East Team managing the Befriending Service. First point of contact and supervisor for Befriender •Project co-ordinate and manage the development, growth, and sustainability of a supportive network for the Welfare Volunteers called cluster groups. •Establish communication and bridge gaps between volunteers and the welfare team. •Organise and manage meetings with volunteers and colleagues, and take leadership of them. Key day-to-day competencies:• Work in a highly busy, multidisciplinary environment providing Welfare support and customer care.• Handle professionally and supportively enquiries of varying complexities and, report safeguarding concerns. • Use of Case Management Databases. Write reports and data collection for Welfare and Cluster trial.• Investigate referrals for Welfare support; solve problems, signpost, and assign/match Volunteers to the case. Identify areas where there is a need to recruit new volunteers. • Mental Health Aware and attended Conversations with vulnerable people course by the Samaritans. Work sensitively and compassionately with enquirers and volunteers.• Main form of contact via telephone. Good communication etiquette,• Build rapport and provide guidance and advice with welfare Volunteers. • Provide supportive to newly trained volunteers, and during their voluntary work. • Organise Administrative team with their processes to ensure smooth running of Befriending service, to ensure to communication is maintained with clients and volunteers especially in the coronavirus response.•Work respectfully with confidential information in line with GDPR, and follow regulations.

Associate Laboratory Practitioner - Fertility

• Apr 2018 - Sep 2019

Key achievements:• Work independently in the andrology laboratory and record data from procedures and tests.• Perform oocyte retrievals, and in vitro fertilisation.• Awarded ‘Above and Beyond’ award for service improvements (with quality controls, SOPs) and patient care.Key day-to-day competencies:• In a small team perform procedures using aseptic macro and microscopic techniques and cryopreservation. Handle biological samples (urine, semen, follicular fluid, eggs) following good clinical practice (GCP)• Perform quality controls and checks to ensure smooth running of the laboratory. Generate reports on any discrepancies or trends observed, and amend any errors on the database which is communicated to the regulatory body. Health and Safety aware.• Organise patient notes, record data and submit forms/consents to the regulating body.• Day to day planning and preparation of laboratory and administrative tasks. Stock check for procurement, and prepare dishes and media.• Monitor and manage cyrostores, and co-ordinate with other department to ensure an adequate delivery when required

Andrologist

• Sep 2014 - Mar 2018

Key achievements:• Good clinical laboratory practice in performing diagnostic and therapeutic service in andrology and cryopreservation. Handle and process samples (Semen, and urine). Transcribe results into interpretable reports.• Run the laboratory independently. Supervise s and train tudents with research projects and manage placement students.• Partake in published research, collect and analyse data, see below. Completed three Association of Biomedical Andrologists Logbooks; diagnostic semen analysis, sperm preparation and cryopreservation.Key day-to-day competencies:• Handling and maintenance of liquid nitrogen, and material stored in cryo-vessels.• Appreciate health and safety measures permitting the ability to work outside normal hours and be on call, managing freezers.• Auditing, KPIs and updating SOPs. • Responsible for monitoring quality controls, deep clean of laboratory and equipment, toxicity testing, stock procurement and ordering.• Liaise with patients, GPs and consultants in accordance with patient confidentiality and in abidance to legislation with consent forms. Provide good customer care, and adaptable communication.• Diary keeping. Organise and manage appointment bookings and laboratory tasks.• Prioritise daily objectives and workload which are highly time dependant, and ensure reports are sent in an efficient time frame.

Research Assistant: IVF and Cryopreservation

• Jun 2013 - Aug 2014

Generating and archiving models of human disease via IVF and embryo transfer. Surplus embryos cyropreserved as well as sperm for future IVF procedures.Key achievements:• Perform highly skilled procedures under the Home Office guidelines (achieved Home Office Personal licence in Modules 1 to 4). • Independently planned and executed in vitro tasks in the Quarantine laboratory.• Manage the annual ‘Cryocourse’. Teaching methods to individuals of varying technical capabilities.• Took the liberty to attend courses; Communication, and Think on Your Feet to improve my skills and volunteered as part of the social committee for Biological Resources Department.Key day-to-day competencies:• Organise multiple in vitro fertilisations (fresh and frozen), embryo culture and other procedures.• Cryopreservation and handle gametes and embryos.• Assist in other departments; Microinjection, and animal husbandry within the wards.• Mindful of organising ahead of future tasks which was carried out by the laboratory manager.

Mental Health Administrator: Data Input

• Sep 2013 - Mar 2014

Data entry of patient details, confidential information, and funding from providers.

Administrator

• Aug 2011 - Sep 2011