Experience

Advance Services, Inc.

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Human Resources Coordinator

  • Feb 2018 - Present

  Professionally completes administrative duties for the human resources department of an organization. I assist HR managers with recruitment, maintain employee records, assist with payroll processing and provide administrative support to all employees. Professionally completes administrative duties for the human resources department of an organization. I assist HR managers with recruitment, maintain employee records, assist with payroll processing and provide administrative support to all employees.



Clarinda Academy

• United States
• 1 - 100 Employee

• Paraprofessional

  • Dec 2016 - Feb 2018

  Supervise youth in order to observe or effect changes in their social behavior, and to maintain security for community protection. • Stimulate interest and cooperation in individual and group classes and activities and observe youth behavior in response to treatment efforts. • Prepare periodic and special evaluations through student roster based MAP scores (or additional screenings), report significant changes in educational and social behavior and make recommendations for plan changes. • Maintain proper norms and security of youth and provide crisis intervention as necessary. • Communicate, orally and in writing all appropriate information, both within the classroom and outside the classroom (in the log and in youth charts) and to relevant outside agencies, including parents. • Provide a learning environment to motivate youth. • Ensure attendance of students in all classes and other activities and check on normative behavior. • Complete all necessary paperwork to insure proper recording of student progress, including daily attendance records and progress reports. • Maintain designated Title I rooms and keep Title I equipment within those rooms. • Assist teachers with instruction. • Maintain order in the classroom.



DIRECTV

• United States
• Entertainment
• 700 & Above Employee

• Tech Service Center Rep

  • Jul 2006 - Nov 2016

  Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Highlights Troubleshooting skills Negotiation competency Strong problem solving ability Dedicated to process improvement Service solutions expert High customer service standards I was employed with Direct. I was with the company since July of 2006. I have been a dispatcher 1, 2, 3 and tech service center 1 which means. I have changed incorrect work orders for technicians, rescheduled appointments for customers, activated new equipment on to customers orders, and many other things. I have had the opportunity to travel to our head call center in Denver, CO to represent the Iowa call center and have also received other medals from good deeds to my ideas.