Experience

Conarc By IRIS

• United States
• Software Development
• 1 - 100 Employee

• SVP of Support and Services

  • Feb 2021 - Present

• Help Desk Support Manager

  • Nov 2019 - Feb 2021



Allscripts

• United States
• Software Development
• 700 & Above Employee

• Sql Server Database Administrator

  • Oct 2017 - Nov 2019

  Perform SQL Server and application upgrades for Allscripts Hosting Customers. Windows/SQL Server and Cyberark support for Allscripts Hosting Customers. Perform SQL Server and application upgrades for Allscripts Hosting Customers. Windows/SQL Server and Cyberark support for Allscripts Hosting Customers.



McKesson

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Upgrade Hosting Analyst

  • Sep 2013 - Nov 2019

  Perform upgrades for McKesson Hosting Customers. Paragon and McKesson Patient Folder applications Perform upgrades for McKesson Hosting Customers. Paragon and McKesson Patient Folder applications



McKesson Health IT

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Team Leader Windows Support

  • Mar 2011 - Aug 2013

   Lead 17 members for SystemCare and Remote Hosting Windows teams  Create and implement new services offerings for SystemCare  Collaborate with management and application teams on two different Operating Level Agreements  Managed escalation calls for SystemCare and Remote Hosting customers  Drove initiative to implement a Tier 1 system to drive first call resolution.  Develop training and project documentation for Paragon upgrades  Instrumental in the split of… Show more  Lead 17 members for SystemCare and Remote Hosting Windows teams  Create and implement new services offerings for SystemCare  Collaborate with management and application teams on two different Operating Level Agreements  Managed escalation calls for SystemCare and Remote Hosting customers  Drove initiative to implement a Tier 1 system to drive first call resolution.  Develop training and project documentation for Paragon upgrades  Instrumental in the split of SystemCare and Remote Hosting - workflow processes, hiring new employees for Remote Hosting, new training  Develop new process and tools for Horizon Patient Folder upgrade notifications.  Create training and documentation for extended support team  Collaborate with various application implementation, upgrade and support teams with escalations and to enhance workflow process  Assist in screening, hiring and on boarding new employees.  Schedule adequate coverage for support with all team members  Create projects for team members beyond support cases to enhance skills in other areas  Serve on Change Management Advisory Board.  Participate in Management on call rotation  Work to eliminate duplicate and "false" cases as well as configuration improvements for monitoring. Show less  Lead 17 members for SystemCare and Remote Hosting Windows teams  Create and implement new services offerings for SystemCare  Collaborate with management and application teams on two different Operating Level Agreements  Managed escalation calls for SystemCare and Remote Hosting customers  Drove initiative to implement a Tier 1 system to drive first call resolution.  Develop training and project documentation for Paragon upgrades  Instrumental in the split of… Show more  Lead 17 members for SystemCare and Remote Hosting Windows teams  Create and implement new services offerings for SystemCare  Collaborate with management and application teams on two different Operating Level Agreements  Managed escalation calls for SystemCare and Remote Hosting customers  Drove initiative to implement a Tier 1 system to drive first call resolution.  Develop training and project documentation for Paragon upgrades  Instrumental in the split of SystemCare and Remote Hosting - workflow processes, hiring new employees for Remote Hosting, new training  Develop new process and tools for Horizon Patient Folder upgrade notifications.  Create training and documentation for extended support team  Collaborate with various application implementation, upgrade and support teams with escalations and to enhance workflow process  Assist in screening, hiring and on boarding new employees.  Schedule adequate coverage for support with all team members  Create projects for team members beyond support cases to enhance skills in other areas  Serve on Change Management Advisory Board.  Participate in Management on call rotation  Work to eliminate duplicate and "false" cases as well as configuration improvements for monitoring. Show less



McKesson

• Sr. SQL DBA

  • Apr 2005 - Mar 2011

   Support over 30 HPF environments for remote hospitals  Remote DBA and System Admin for over 350 production servers  Troubleshoot critical downtimes that affect patient healthcare with Windows, SQL Server and HPF application issues  Troubleshoot performance problems with SQL Profiler, Perfmon and review T-SQL code  Conduct customer monthly meetings with on-going issues list  Work with various people within the company to resolve issues and have built strong relationships… Show more  Support over 30 HPF environments for remote hospitals  Remote DBA and System Admin for over 350 production servers  Troubleshoot critical downtimes that affect patient healthcare with Windows, SQL Server and HPF application issues  Troubleshoot performance problems with SQL Profiler, Perfmon and review T-SQL code  Conduct customer monthly meetings with on-going issues list  Work with various people within the company to resolve issues and have built strong relationships with Application/Operation teams  Involved in various projects including migrations, upgrades, performance planning  Support and maintain over ten Legato DiskXtender servers  Assist customers in adding more storage space to Cluster Show less  Support over 30 HPF environments for remote hospitals  Remote DBA and System Admin for over 350 production servers  Troubleshoot critical downtimes that affect patient healthcare with Windows, SQL Server and HPF application issues  Troubleshoot performance problems with SQL Profiler, Perfmon and review T-SQL code  Conduct customer monthly meetings with on-going issues list  Work with various people within the company to resolve issues and have built strong relationships… Show more  Support over 30 HPF environments for remote hospitals  Remote DBA and System Admin for over 350 production servers  Troubleshoot critical downtimes that affect patient healthcare with Windows, SQL Server and HPF application issues  Troubleshoot performance problems with SQL Profiler, Perfmon and review T-SQL code  Conduct customer monthly meetings with on-going issues list  Work with various people within the company to resolve issues and have built strong relationships with Application/Operation teams  Involved in various projects including migrations, upgrades, performance planning  Support and maintain over ten Legato DiskXtender servers  Assist customers in adding more storage space to Cluster Show less



GSCCCA

• SQL Server DBA

  • Aug 2004 - Apr 2005

   Administered a Clustered SQL 64 bit environment  Responsible for performance tuning of 90 GB production database  Setup weekly maintenance plans for rebuilding indexes  Worked with IT Team in researching and implementing a 64 bit environment  Implemented transactional replication for two production databases  Administered a Clustered SQL 64 bit environment  Responsible for performance tuning of 90 GB production database  Setup weekly maintenance plans for rebuilding indexes  Worked with IT Team in researching and implementing a 64 bit environment  Implemented transactional replication for two production databases



Fidelis Software

• Dultuh, GA

• Lead SQL Server DBA: Contract Position

  • Oct 2003 - Aug 2004

   Administered over 160 databases in Production, QA and Development  Responsible for implementing a Disaster Recovery plan  Responsible for overseeing design and implementation of report stored procedures  Worked with development and QA on performance tuning  Assisted in data conversion from legacy healthcare systems  Maintained electronic claims data  Setup and maintained replication for all production databases  Responsible for version control and deployment of new… Show more  Administered over 160 databases in Production, QA and Development  Responsible for implementing a Disaster Recovery plan  Responsible for overseeing design and implementation of report stored procedures  Worked with development and QA on performance tuning  Assisted in data conversion from legacy healthcare systems  Maintained electronic claims data  Setup and maintained replication for all production databases  Responsible for version control and deployment of new database changes Show less  Administered over 160 databases in Production, QA and Development  Responsible for implementing a Disaster Recovery plan  Responsible for overseeing design and implementation of report stored procedures  Worked with development and QA on performance tuning  Assisted in data conversion from legacy healthcare systems  Maintained electronic claims data  Setup and maintained replication for all production databases  Responsible for version control and deployment of new… Show more  Administered over 160 databases in Production, QA and Development  Responsible for implementing a Disaster Recovery plan  Responsible for overseeing design and implementation of report stored procedures  Worked with development and QA on performance tuning  Assisted in data conversion from legacy healthcare systems  Maintained electronic claims data  Setup and maintained replication for all production databases  Responsible for version control and deployment of new database changes Show less



Turner (Turner Broadcasting System, Inc)

• United States
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Lead SQL Server DBA

  • 1999 - 2003

   Administered over 400 databases in Production, QA and Development  Executed disaster recovery for payroll and on-air scheduling databases  Responsible for the implementation and testing of backup and recovery procedures  Responsible for troubleshooting all production errors  Used performance tuning techniques to improve memory and I/O  Worked with developers on performance tuning of queries  Setup and administered replication for multiple databases  Setup and… Show more  Administered over 400 databases in Production, QA and Development  Executed disaster recovery for payroll and on-air scheduling databases  Responsible for the implementation and testing of backup and recovery procedures  Responsible for troubleshooting all production errors  Used performance tuning techniques to improve memory and I/O  Worked with developers on performance tuning of queries  Setup and administered replication for multiple databases  Setup and administered log shipping for Elections database  Configured and maintained Microsoft Best Practices for security of data Show less  Administered over 400 databases in Production, QA and Development  Executed disaster recovery for payroll and on-air scheduling databases  Responsible for the implementation and testing of backup and recovery procedures  Responsible for troubleshooting all production errors  Used performance tuning techniques to improve memory and I/O  Worked with developers on performance tuning of queries  Setup and administered replication for multiple databases  Setup and… Show more  Administered over 400 databases in Production, QA and Development  Executed disaster recovery for payroll and on-air scheduling databases  Responsible for the implementation and testing of backup and recovery procedures  Responsible for troubleshooting all production errors  Used performance tuning techniques to improve memory and I/O  Worked with developers on performance tuning of queries  Setup and administered replication for multiple databases  Setup and administered log shipping for Elections database  Configured and maintained Microsoft Best Practices for security of data Show less