Staff Development

• Aug 2018 - Present

MIS Assistant

• Nov 2016 - Aug 2018

Ensures Technology resources work reliably, meet production goals and will function into the future. The first point of contact for resolving MIS helpdesk queries using Microsoft SQL database. Perform data analysis for generating reports on periodic basis. Generating both periodic and ad hoc reports as needed. Understand end-user problems and provide appropriate technical solutions. Analyze business information to identify process improvements for increasing business efficiency/effectiveness. Provide end-user support and assistance in issue troubleshooting and resolution. Administrative support for the MIS department. Show less

Assistant Manager

• Sep 2015 - Nov 2016

Sales and Logistics Supervisor

• Feb 2015 - Sep 2015

Co-Manager

• Aug 2014 - Feb 2015

• Manage workforce planning including; recruiting, interviewing, hiring, and training. • Develop, motivate and inspire associates and other members of management. • Prepare and manage weekly work schedules for over 10 employees, staying within allotted hours given to manage the business. • Implement new strategies to drive sales and increase profits for specific store location. • Maintain visual standards. • Utilize current inventory control policies and implementing new concepts to achieve minimal loss. • Responsible for and managed security policies. • Received 20 Bravos for opening three or more credit cards in one shift. • Earned Prominent Performance Awards for exceeding sales plan and metrics. • Credit Captain for the district (15 stores) with the responsibility to lead and train all members of management to successfully make and/or exceed credit card goals by implementing innovative sales tactics. Show less

International Deployment Center of Excellence Financial Foundations Specialist Military Transitions

• Jan 2013 - Aug 2014

• Problem solve/trouble shoot to uncover root cause or underlying issue of what is often an emotional situation. • Requires empathy, emotional intelligence, understanding and willingness to ask uncomfortable questions in order to understand and provide financial solutions for members who are going through challenging life events (Deployments, International moves and military retirement or separation.) • Managed confidential, complex and sensitive accounts for active and inactive military members, Foreign Service Officers, government employees and contractors. • Deepen relations through needs assessment and offering of USAA products/services as solutions to the discovered needs thus facilitating the member’s financial security. • Submitted “ICE” (Innovation Center of Excellence) idea to improve company process and procedures. • Received over 30 perfect member satisfaction surveys. • Meet enterprise goals through stateside and international compliance and regulatory measures. • Received an “E-3” Award (Exceptional Experience Every time) a relationship sales call evaluated by the Director and considered a perfect member experience. Extra-Activities Show less

Management

• Nov 2011 - Aug 2012

• Managed workforce planning including; recruiting, interviewing, hiring, and training for the third highest volume store company-wide. • Developed, motivated and inspired associates and other members of management. • Implemented new strategies to drive sales and increase profits for specific store location. • Prepared and managed weekly work schedules for over 20 employees, staying within allotted hours given to manage the business. • Delivered annual employee reviews, promotions, and monetary raises. • Responsible for and managed security policies. • Drove profits through customer service, employee engagement and organizing social events for our customers and fundraising events for non-profit organizations. Show less

Certified Trainer

• Sep 2008 - Nov 2011

Manager

• May 2004 - Feb 2007

• Managed workforce planning including; recruiting, interviewing, hiring, and training. • Entrusted to train, develop and inspire associates and other members of management throughout the district. • Prepared and managed weekly work schedules for over 30 employees, staying within allotted hours given to manage the business. • Delivered annual employee reviews, promotions, and monetary raises. • Responsible for and managed security policies. • Drove Profits and was top performing store district-wide. • Traveled district-wide to manage new-store openings and turnarounds. • Acted as Store Manager for three months and successfully exceeded sales goals. • Completed intensive training to successfully manage each DOR in rotation with other members of management. Show less

Assistant Manager

• May 2002 - May 2004

• Managed workforce planning including; recruiting, interviewing, hiring, and training. • Entrusted to train assistant managers to become store managers. • Prepared and managed weekly work schedules for over 20 employees, staying within allotted hours given to manage the business. • Delivered annual employee reviews, promotions, and monetary raises. • Responsible for and managed security policies. • Drove profits with customer service and creative visual merchandising. • Top volume store district-wide. • Assisted in new-store openings and turnarounds within my district. Show less