QA and Optimization Manger

• Mar 2021 - Present

Digital Coordinator

• Dec 2018 - Mar 2021

Mental Health Intake Specialist

• Feb 2016 - Dec 2018

• First Initial contact for families when interested in entering the mental health department. Answering calls and emails from families, doctors, hospitals and therapist to provide necessary services to the youth with mental health needs. Provide intake services to families who walk in with on the spot needs. Immense and highly specific data entry work along with insurance verification. Weekly reports ran to check status of Medicaid coverage and clients being connected with therapist in a timely manner. Many additional administrative duties and excel reports ran and created to help support departments growth.

New Patient Coordinator

• Sep 2015 - Jan 2016

• The first person new patients make contact with when coming to ABC, meeting with them after their first appointment and assisting them with anything during their time within the company. Experience with communicating with doctors offices with mutual patients and reaching out to new referrals from doctors. Managing “mission boards” also known as referral total boards for all sites. Running weekly reports to track the number of new referrals across the company and communicating the information to the Executive Board.

Patient Service Scheduler/ Adminstrative Assistant

• Nov 2013 - Sep 2015

• Answering phones, extensive work in Microsoft excel and word, immense work in scheduling software and scheduling families, managing more than 15 therapist schedules on daily basis, faxing/scanning paper work for each incoming and current cliental. Greet patients/families and work as a liaison between families and each department, such as billing and clinic. Experience in running front desk operations for a whole location. Marketing for Aquatic physical therapy to help in the growth of program and educate families on their options of therapy

Service Clerk

• Aug 2007 - Sep 2013

Along with providing friendly, courteous and efficient service to customers, I was also responsible for everything from cash register operations and administrative/ clerical like duties to merchandising, store inventory and maintaining store signage and displays. Ran “Saturdates with beauty” where service clerks are to sell a certain product for the day using different marketing tools to draw customers in. Along with providing friendly, courteous and efficient service to customers, I was also responsible for everything from cash register operations and administrative/ clerical like duties to merchandising, store inventory and maintaining store signage and displays. Ran “Saturdates with beauty” where service clerks are to sell a certain product for the day using different marketing tools to draw customers in.

Assistant manager

• May 2011 - Nov 2011

Retail functions such as cashier, sales floor, merchandising, receiving and stocking inventory. Also assistance with running and opening/closing store on daily basis along with Administrative duties. Retail functions such as cashier, sales floor, merchandising, receiving and stocking inventory. Also assistance with running and opening/closing store on daily basis along with Administrative duties.

Service Clerk

• Jun 2006 - Aug 2006

Customer service Ringing out customers and money handling Setting up Children’s department in new location Customer service Ringing out customers and money handling Setting up Children’s department in new location