Experience

OI Infusion

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Medical Collections Specialist

  • Apr 2022 - Present



Option Care Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Regional Nursing Scheduler

  • Jul 2021 - Apr 2022

  • Hope Award recipient within my first quarter with the company • Ensures appropriate staffing is arranged for all patient care. • Coordinates, monitors and schedules patient care across all clinical areas. • Contacts patients and clinicians to schedule and confirm deliveries and visits. • Responsible for interpreting physician’s orders and scheduling according to orders. • Completes tasks and runs reports in required platforms. • Coordinate scheduling needs with staffing availability. • Works closely with management teams. • Facilitates patient complaints or issues to appropriate department. • Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Option Care information. • Copies, faxes, scans and files incoming materials and records for patients according to the file system. • Monitors the Nurse Visit Board for exceptions. • Responsible for the organization and completion of general office administration. • Participates in and completes office functions such as reception, typing, bookkeeping, flow of correspondence, filing, requisition of supplies, and other clerical services. • Responsible for overseeing the accurate and timely maintenance of all medical records. Show less



Kane Hall Barry Neurology

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Infusion Coordinator / Supervisor

  • Mar 2016 - Jun 2021

  • Acting Supervisor starting November 2020, officially promoted in May 2021.• Managed a team of 4 coordinators.• Facilitated a specialty drug (Lemtrada-REMS) audit with no negative findings.• Updated department training files to streamline training new hires.• Coordinates appointments, verifies insurance, obtains authorization, and arranges interpreters and other external services.• Provides excellent customer service to both internal customers and external customers.• Receives payments, manages billing questions, maintain patient records, manages correspondence with insurance companies, and conducts follow-up calls to confirm data.• Collaborates with specialty pharmacy personnel on enrollments, deliveries, and prior authorizations.• Establishes positive working relationships with individuals of different backgrounds.• Trains new associates on basic customer service techniques, policies, procedures, and standards.• Files daily paperwork for new patients, faxes, and other miscellaneous forms in a timely fashion.• Demonstrates ability to collaborate effectively, maintaining professional relationships with referring doctors. Show less

• Front Desk Receptionist

  • Mar 2015 - Mar 2016

  • Answered phones and routed calls for a high-volume office.• Checked patients in and out, registered new patients, and scheduled patients in NEXTGEN for eight providers.



Army National Guard

• United States
• Armed Forces
• 700 & Above Employee

• Human Intelligence Collector

  • May 2009 - May 2015

  • Maintained over $30,000 of military equipment. • Assisted leadership with various paperwork and tasks. • Supervised 10 soldiers while performing training exercises. • Maintained over $30,000 of military equipment. • Assisted leadership with various paperwork and tasks. • Supervised 10 soldiers while performing training exercises.



LA Fitness

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Child Care Professional

  • Oct 2013 - Jan 2015

  • Supervised children (3 months – 13 years) • Provided support and direction when conflict arose. • Maintained a positive and professional environment for children and parents alike. • Assisted manager in opening and closing the gym with no supervision. • Assisted in outgoing phone calls to members to renew/extend contracts. • Supervised children (3 months – 13 years) • Provided support and direction when conflict arose. • Maintained a positive and professional environment for children and parents alike. • Assisted manager in opening and closing the gym with no supervision. • Assisted in outgoing phone calls to members to renew/extend contracts.



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Cashier

  • Oct 2011 - Jun 2012

  • Replenished, restocked, and maintained various product display sets. • Processed customer cash, check, debit, and credit transactions; balanced cash drawer before and after each shift. • Maintained awareness of all promotions and advertising. • Assisted in training new associates on basic customer service techniques and procedures. • Improved customer experience by listening and resolving customers complaints and concerns. • Replenished, restocked, and maintained various product display sets. • Processed customer cash, check, debit, and credit transactions; balanced cash drawer before and after each shift. • Maintained awareness of all promotions and advertising. • Assisted in training new associates on basic customer service techniques and procedures. • Improved customer experience by listening and resolving customers complaints and concerns.



JCPenney

• United States
• Retail
• 700 & Above Employee

• Customer Service Associate

  • Oct 2006 - Oct 2011

  • Worked as customer associate, cashier, and stocker. • Interacted with all customers as a first and last point of contact in their shopping experience. • Stocked and organized product displays. • Used POS system to accurately check out customers while maintaining a positive and friendly demeanor. • Trained new associates on company policy and customer service techniques. • Enrolled customers in company credit cards. • Worked as customer associate, cashier, and stocker. • Interacted with all customers as a first and last point of contact in their shopping experience. • Stocked and organized product displays. • Used POS system to accurately check out customers while maintaining a positive and friendly demeanor. • Trained new associates on company policy and customer service techniques. • Enrolled customers in company credit cards.