Jessica Marshall

Customer Account Specialist at Fine Line Graphics Inc.
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Contact Information
Location
Hagerstown, Maryland, United States, US
Languages
  • English Native or bilingual proficiency
  • French Limited working proficiency

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Experience

    • United States
    • Printing Services
    • 1 - 100 Employee
    • Customer Account Specialist
      • Jan 2020 - Present
    • Switzerland
    • Packaging and Containers Manufacturing
    • 700 & Above Employee
    • Pre-Press Supervisor/Graphic Coordinator
      • Feb 2017 - Jan 2020

      Trouble shooting graphics processes, analyzing graphic quality & managing process improvements to ensure that the customer’s expectations are met. Represent client-side creatives to book time & resources, working with scheduling & management to maintain optimal, uninterrupted workflow. Working knowledge of all graphics systems in the department & how they relate to one another & to the equipment of the requesting party. Assist production & design teams in assigning & scheduling all new design requests. Prepare graphics and edit sessions by gathering assets and assignments & relaying to pre-press houses. Establish & maintain successful communication across design, brand marketing & scheduling teams. Also, am Responsible for supervising department of up to 10 by planning & allocating work for them. Monitoring employee lateness & absences. Dealing with production team grievances & disciplinary procedures. Correcting unsafe acts then communicating them to the responsible party for the correction. Assisting in the investigation of accident and/or incidents. Signing off production jobs or reporting mistakes or defects to quality department. Pointing out to senior managers any capital investment or new item requirements. Show less

    • Production Team Member
      • Oct 2012 - Feb 2017

      Worked in Pre Press mounting Photopolymer plates onto Rossini & Flint Sleeves. Worked as one of the department leads; training new employees coming into the department. Direct responsibility was to ensure jobs were ready for production as well as coordinated team of mounters to satisfy customer requests. Performed all work in a safe manner.

    • United States
    • Newspaper Publishing
    • 1 - 100 Employee
    • Digital Graphic Designer
      • Oct 2005 - Jun 2009

      Successfully manage & coordinate graphic design projects from concept through completion. Collaborate with clients to create vision, conceive designs, & consistently meet deadlines and requirements. Effectively build, motivate, & direct design and production teams. Coordinate consultants and vendors to meet all project requirements. Create & conduct highly persuasive sales & marketing presentations. Expertly convert features to benefits to achieve client objectives. Successfully manage & coordinate graphic design projects from concept through completion. Collaborate with clients to create vision, conceive designs, & consistently meet deadlines and requirements. Effectively build, motivate, & direct design and production teams. Coordinate consultants and vendors to meet all project requirements. Create & conduct highly persuasive sales & marketing presentations. Expertly convert features to benefits to achieve client objectives.

Education

  • University of Maryland
    Bachelor of Applied Science - BASc, Applied Computer Science & Graphic Design
    2005 - 2007
  • Kaplan University
    Associate of Arts and Sciences - AAS, Graphic and Printing Equipment Operator, General Production
    2003 - 2005

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