Experience

Sisra (part of Juniper Education Group)

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Consultant Coordinator

  • Sep 2015 - Present

  Working for a company who provide a data analysis tool for secondary schools across the UK and internationally. As a PA to a team of six data consultants, I manage their diaries, coordinate their daily tasks and appointments, plan and arrange regional events across the UK, manage events bookings and correspondence, book accommodation and arrange travel and catering. Book on-site and off-site meetings and take minutes This is a busy and varied role which also sees me undertaking a wide range of administrative tasks related to the role. Show less



St John Plessington Catholic College

• Education Management
• 1 - 100 Employee

• School Office Administrator

  • Nov 2014 - Aug 2015

  Based in a busy secondary school office I completed a wide range of administrative tasks such as mail merging, copy typing, data input, postal duties, reception, switchboard, hospitality and in addition to this I am was also fully trained in the Attendance Officer role. I have a full working knowledge of SIMS and all Microsoft Packages and up to date up to date safeguarding training. Based in a busy secondary school office I completed a wide range of administrative tasks such as mail merging, copy typing, data input, postal duties, reception, switchboard, hospitality and in addition to this I am was also fully trained in the Attendance Officer role. I have a full working knowledge of SIMS and all Microsoft Packages and up to date up to date safeguarding training.



Wirral Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Customer Service Advisor

  • Oct 2011 - Nov 2014

  Working on a team of call handlers answering calls for Social Services. As the first point of contact for Adults and Children's Social Services, my role is to assess the caller’s purpose for contact, obtain relevant information and allocate to the correct team. I deal with calls of a very sensitive nature relating to adult safeguarding and child protection. Liaising with professionals on all levels including consultants, GP’s and Midwives. I am often required to multitask managing a range of different tasks at any given time. I work quickly and very accurately having an excellent eye for detail. It is a very pressured environment and I am required to work to very tight deadlines. Show less

• IT Helpdesk

  • Feb 2011 - Oct 2011

  Answering telephone calls from Wirral Council employees reporting IT issues. Giving advice for self repair or obtaining relevant information and allocating to a team for further investigation. This position involved working to tight time frame targets and ensuring that these targets were met. I was also responsible for maintaining the helpdesk email account and responding to all emails that we received. As a result of this position it was imperative that I was conversant in a lot of computer software including all Microsoft packages and all of the council in house systems. I was excellent at problem solving and able to offer solutions to callers without the need to visit in person. Show less



SDS Medical

• Liverpool, United Kingdom

• Audio Typist/Administrator/Receptionist

  • Jul 2010 - Dec 2010

  Working as an audio typist for a team of doctors carrying out personal injury medicals. I was responsible for the accurate audio typing of all medical reports. I was also responsible for diary management and reception. This role required a lot of proof reading and a high level of accuracy and listening skills. Working as an audio typist for a team of doctors carrying out personal injury medicals. I was responsible for the accurate audio typing of all medical reports. I was also responsible for diary management and reception. This role required a lot of proof reading and a high level of accuracy and listening skills.



Chubb Fire & Security Group

• United Kingdom
• Security and Investigations
• 700 & Above Employee

• Contracts Coordinator

  • Mar 2006 - Jul 2010

  Working for an electronic security company liaising with customers and emergency services to ensure continuation of police response to their premises by ascertaining the reason for alarm activations and uncovering potential faults. I was also responsible for diary management of salesman and engineers. I built strong relationships with Merseyside Police and Cheshire Constabulary and we worked together to try and reduce alarm call outs for both them and our engineers. Working for an electronic security company liaising with customers and emergency services to ensure continuation of police response to their premises by ascertaining the reason for alarm activations and uncovering potential faults. I was also responsible for diary management of salesman and engineers. I built strong relationships with Merseyside Police and Cheshire Constabulary and we worked together to try and reduce alarm call outs for both them and our engineers.



Wirral Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Customer Service Advisor

  • Nov 2005 - Mar 2006

  Working for the local authority Streetscene department taking telephone calls from the public in relation to refuse collections, green spaces and parking endorsements. Working for the local authority Streetscene department taking telephone calls from the public in relation to refuse collections, green spaces and parking endorsements.



Merseyside Police

• United Kingdom
• Law Enforcement
• 700 & Above Employee

• Communications Officer

  • Feb 2005 - Oct 2005

  Answering police emergency calls. Obtaining accurate and relevant information and grading the response time in line with force policy. Arranging for dispatch of police patrol cars. A great level of accuracy was required in this fast paced high pressure environment. I was also required to collect intelligence for the force intelligence team and input data onto the Police National Computer. A high level of confidentiality was required at all times. Answering police emergency calls. Obtaining accurate and relevant information and grading the response time in line with force policy. Arranging for dispatch of police patrol cars. A great level of accuracy was required in this fast paced high pressure environment. I was also required to collect intelligence for the force intelligence team and input data onto the Police National Computer. A high level of confidentiality was required at all times.



Department for Work and Pensions (DWP)

• United Kingdom
• Government Administration
• 700 & Above Employee

• Administrative Officer

  • Apr 1997 - Feb 2005

  Various roles held throughout my career at DWP. Meeting with Jobseekers for fortnightly reviews, reception, marketing, running jobs fairs and clubs, PA to team manager, diary management, processing claims to benefits and appeals, vacancy matching and case loading, local labour market research, managing a team of staff in Jobseeker Direct Call Centre and maintaining their personal development. Various roles held throughout my career at DWP. Meeting with Jobseekers for fortnightly reviews, reception, marketing, running jobs fairs and clubs, PA to team manager, diary management, processing claims to benefits and appeals, vacancy matching and case loading, local labour market research, managing a team of staff in Jobseeker Direct Call Centre and maintaining their personal development.