Barista

• Aug 2022 - Present

Shift Lead

• Mar 2019 - Aug 2022

• Crafted custom beverages with quality and speed, collaborating with crew to serve 300-500 drinks each shift • Oversaw a team of 4-8 baristas during each shift, delegating tasks and directing workflow to optimize speed and ensure an excellent experience for the customers while maintaining a positive atmosphere • Managed daily operations during shift, maintaining awareness of customer and employee activities • Trained 4 new hires, in addition to daily coaching and educating current employees • Developed and implemented an improved cash management system in order to simplify the process and ensure money was being accounted accurately Show less

Emergency Department Technician

• Jan 2021 - Sep 2021

• Performed EKG's, IV insertions, lab draws, and splints as directed by the attending physician • Registered 50-100 patients daily, inputting patient information and determining patient priority based on acuity • Assisted patients and family members by answering questions, alleviating concerns, and advocating on behalf of patients to ensure their clinical needs were met • Monitored and assessed anywhere from 15-30 patients as the primary clinical staff while they awaited care in the triage area • Received all incoming calls to the hospital, identifying the intended recipients and forwarding calls to appropriate staff, in addition to contacting specialty physicians in order to consult them on behalf of doctors Show less

Emergency Medical Technician

• Sep 2019 - Apr 2021

• Assessed and transported up to 6 patients per day in a rural environment, driving 50 or more miles each call • Collaborated with local EMS agencies and dispatch via radio to coordinate patient care and ensure prompt treatment • Inputted detailed patient care reports via ESO EMR software by the end of each shift • Inspected ambulance daily to ensure safe operation of the vehicle and to inventory and test all medical equipment for proper function • Assessed and transported up to 6 patients per day in a rural environment, driving 50 or more miles each call • Collaborated with local EMS agencies and dispatch via radio to coordinate patient care and ensure prompt treatment • Inputted detailed patient care reports via ESO EMR software by the end of each shift • Inspected ambulance daily to ensure safe operation of the vehicle and to inventory and test all medical equipment for proper function

School Bus Driver

• Aug 2018 - Jun 2019

• Operated vehicle 50+ miles per day, making 30 stops throughout the day • Performed daily bus inspections, promptly reporting any mechanical or safety issues • Maintained cleanliness of the interior and exterior of the bus • Managed and supervised anywhere from 20-50 students while operating vehicle • Assisting in Parts Department by helping develop and implement a new organization system for the parts room • Operated vehicle 50+ miles per day, making 30 stops throughout the day • Performed daily bus inspections, promptly reporting any mechanical or safety issues • Maintained cleanliness of the interior and exterior of the bus • Managed and supervised anywhere from 20-50 students while operating vehicle • Assisting in Parts Department by helping develop and implement a new organization system for the parts room

Customer Service Team Lead

• Jan 2016 - May 2018

• Supervised 4-5 employees in the drive-thru, delegating daily roles and managing workflow to ensure expedited service • Received and inputted 100-300 customer orders each shift through a headset, while simultaneously preparing food and drinks and monitoring drive-thru efficiency • Addressed and resolved customer concerns as they arose • Counted and set cash tills at multiple points throughout the shift to ensure tills were accounted properly • Supervised 4-5 employees in the drive-thru, delegating daily roles and managing workflow to ensure expedited service • Received and inputted 100-300 customer orders each shift through a headset, while simultaneously preparing food and drinks and monitoring drive-thru efficiency • Addressed and resolved customer concerns as they arose • Counted and set cash tills at multiple points throughout the shift to ensure tills were accounted properly

Housekeeping/Barista/Ropes Course Operator

• Mar 2015 - Jan 2016

• Trained in high ropes course safety and rescue • Facilitated anywhere from 2-10 team building exercises per shift with various demographics, ranging from children to professionals • Belayed 25-50 individuals a shift, including securing their harness and tying them into the high rope system • Responsible for climbing 45’ tower to set up zipline and repelling wall daily • Performed equipment and safety inspections • Cleaned 4-6 cabins a day, restocking toiletries and linens and reporting any damages to supervisor Show less