Experience

Special Olympics Florida

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Director, Volunteer & Event Services

  • Sep 2023 - Present

  Clermont, Florida, United States

• Senior Manager, Volunteer & Event Services

  • Feb 2023 - Sep 2023



The Walt Disney Company

• United States
• Entertainment Providers
• 700 & Above Employee

• runDisney Zone Lead

  • Sep 2022 - Present

  Orlando, Florida, United States • Oversee a team of Cast Members in a designated area of the start/finish area of all runDisney race events, ensuring they have the tools necessary to be successful in their role. • Provide a safe, welcoming, and efficient environment for all race participants while ensuring they adhere to Walt Disney World race policies and procedures. Assist with questions and provide recovery as necessary for those Guests needing special assistance.



Track Shack

• United States
• Retail
• 1 - 100 Employee

• Road Race Support Staff

  • Apr 2018 - Present

  • Safely and efficiently set-up and strike all equipment needed for the start, finish and staging areas of endurance race events for up to 16,000 participants. • Manage a team of volunteers in various race functions, including bib pick-up, medal and refreshment distribution, and crowd control.



Florida Citrus Sports

• United States
• Spectator Sports
• 1 - 100 Employee

• Event Manager

  • Aug 2022 - Feb 2023

  Orlando, Florida, United States • Managed all logistics and operations for the Pop Warner Cheer & Dance National Championships, a 5-day competition that brings over 535 teams and 20,000 spectators from across the country to the Orange County Convention Center. • Managed the Precision Air Sports venue for the 2022 Department of Defense Warrior Games. Worked with a variety of partners to ensure a seamless event experience for the 400 athletes and their spectators. • Increased efficiency and cross-departmental… Show more • Managed all logistics and operations for the Pop Warner Cheer & Dance National Championships, a 5-day competition that brings over 535 teams and 20,000 spectators from across the country to the Orange County Convention Center. • Managed the Precision Air Sports venue for the 2022 Department of Defense Warrior Games. Worked with a variety of partners to ensure a seamless event experience for the 400 athletes and their spectators. • Increased efficiency and cross-departmental communication by serving as the subject matter expert in the company-wide training and on-boarding of SmartSheet. Show less



2022 Special Olympics USA Games

• United States
• Spectator Sports
• 1 - 100 Employee

• Director, Sports

  • Jun 2021 - Jul 2022

  Orlando, Florida, United States • Managed all logistics of the 985 awards ceremonies taking place across six venues and honoring 3900+ athletes during the June 2022 Games. • Partnered with the Games IT team in the development of a new awards schedule platform in the USA Games App to reinvent how Athletes are notified of and check-in for their awards ceremony, drastically reducing their wait time to receive their award. • Oversaw all operations happening inside the Arena at the ESPN Wide World of Sports Complex; a… Show more • Managed all logistics of the 985 awards ceremonies taking place across six venues and honoring 3900+ athletes during the June 2022 Games. • Partnered with the Games IT team in the development of a new awards schedule platform in the USA Games App to reinvent how Athletes are notified of and check-in for their awards ceremony, drastically reducing their wait time to receive their award. • Oversaw all operations happening inside the Arena at the ESPN Wide World of Sports Complex; a 300,000 sq. ft. space hosting four sports in addition to 800+ awards ceremonies and the Games Closing Ceremony. Partnered with a variety of internal and external partners to ensure all operations ran efficiently and cohesively throughout the venue. • Recruited, trained and managed a team of volunteer announcers, and cheer squads to enhance the sport presentation at each of the Games’ 19 sports. Show less



The Walt Disney Company

• United States
• Entertainment Providers
• 700 & Above Employee

• Signature & Hard Ticket Events Manager

  • Mar 2014 - Dec 2020

  • Managed communications and logistics of all in-park impacts for runDisney endurance events, hosting 50,000+ participants per event weekend. • Project Manager for the Epcot International Festival of the Holidays and Easter Celebration, partnering with multiple lines of business including Park Operations, Finance, Marketing and Entertainment. • Developed all training materials, including the Standard Operating Guide, for a team of 130+ salaried and union hourly employees… Show more • Managed communications and logistics of all in-park impacts for runDisney endurance events, hosting 50,000+ participants per event weekend. • Project Manager for the Epcot International Festival of the Holidays and Easter Celebration, partnering with multiple lines of business including Park Operations, Finance, Marketing and Entertainment. • Developed all training materials, including the Standard Operating Guide, for a team of 130+ salaried and union hourly employees. • Cross-trained with the Media Operations team and coordinated distribution of 20,000 audience participation tickets for the filming of the Wonderful World of Disney Magical Holiday Celebration.

• Front Office Guest Service Manager (Temporary Assignment)

  • Oct 2013 - Mar 2014

  Disney's Pop Century Resort • Supervised a diverse group of unionized employees in the front office operations of a 2,880-room resort. • Served as the subject-matter expert for the resort’s “MagicBand Only” pilot program. Provided training and identified process improvements to ensure a positive resort experience for guests and employees.

• Arrival Experience Project Manager - MyMagic+ Incredibles Team (Temporary Assignment)

  • Jul 2013 - Oct 2013

  • Provided support and training to employees at four Walt Disney World hotels during their rollout of MagicBands, MyDisneyExperience and related software. • Offered superior guest service while identifying and troubleshooting complex situations created by cutting-edge technology. • Achieved the highest year-to-date satisfactions ratings by guests for their arrival experience during the rollout at Disney’s Pop Century Resort.

• Main Entrance Operations Hostess

  • Jun 2013 - Jul 2013

  Disney's Hollywood Studios • Processed a high volume of guests through the main entrance while protecting park ticket integrity and providing excellent guest service.

• Disney's Fairytale Weddings Services Assistant

  • Jan 2013 - Jun 2013

  • Supported four Wedding Event Managers, coordinating 150 client accounts, in the daily operations of planning all wedding events. • Input and processed Banquet Event Orders, planning binders, room diagrams, floral proposals and payments. • Generated addendums to letters of agreement for couples making adjustments to their contracts. • Managed up to 250 guests as the on-site coordinator for ceremony and reception events.

• Front Office Guest Service Manager

  • Jun 2012 - Jan 2013

  Disney's Coronado Springs Resort • Served as day-to-day operations manager for 250 front desk, concierge and bell services employees in the operations of a 1,917-room hotel. • Designed and developed new lobby greeter program to immerse guests in the resort’s culture and storyline.

• Disney College Program Campus Representative - Team Leader

  • May 2010 - May 2012

  • Executed a recruitment marketing strategy on the University of Delaware campus while positively representing the Disney College Program brand.

• Animal Kingdom Lodge Front Desk Cashier

  • Jan 2010 - May 2010



Westin Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Meetings and Conventions Extern

  • May 2012 - May 2012

  Westin New York - Times Square



North Hills Country Club

• Banquet Waitress

  • Jun 2011 - Aug 2011

  Manhasset, New York



North Hills Country Club

• Member Dining Room Hostess

  • Jun 2009 - Aug 2009