Financial Aid Coordinator

• Sep 2022 - Present

Financial Aid Technician

• Oct 2021 - Sep 2022

Student Services Coordinator

• Apr 2021 - Oct 2021

Institutional Relations and Support Officer

• Mar 2020 - Mar 2021

INTERNATIONAL EDUCATION RESEARCH FOUNDATION, INSTITUTIONAL RELATIONS AND SUPPORT OFFICER (Mar 2018 – May 2019, Mar 2020 – Present) Answer phone calls and emails from current and prospective students regarding credential evaluation applications. Perform institutional outreach to receive electronic credential evaluations as part of the Going Green initiative. Maintain up-to-date information and interpret evaluation results for institutions. Coordinate external evaluator workload for institutional clients requesting evaluation of foreign credentials. Provide departmental support for cross-functional projects and conference planning activities. Experience working remotely. Managed communication with institutional clients such as state licensing boards and universities, in addition to demonstrating sensitivity to their needs. Scheduled conference calls, appointments, site visits and necessary tasks on behalf of the department. Ensured accurate and timely entry of admissions and licensing data into the department's database. Served as project manager overseeing the booking of conferences both in and out of state. Show less

Admissions Representative

• Jun 2019 - Mar 2020

SPARTAN COLLEGE OF AERONAUTICS AND TECHNOLOGY, ADMISSIONS REPRESENTATIVE (Jun 2019 – Mar 2020) Conducted cold calls and responded to phone and website inquiries from prospective students via phone and email. Performed initial applicant interviews, screening and guiding students through the admissions process. Thoroughly explained educational programs, expected outcomes, student services, and financial services to enrollees. Completed follow-up meetings with all applicants to ensure on-going interest and successful enrollment. Led campus tours and training facility tours for prospective students and families. Utilized the Velocify CRM to maintain communication records and follow-up steps. Communicated with other departments regarding follow-up and first time appointments with prospective students. Represented the school at all recruiting events including: trade shows, high school career days, college nights, job fairs, and community activities; showcase campus offerings and disseminate program information to attendees. Show less

Student Intern II

• May 2013 - Jul 2016

CALIFORNIA STATE UNIVERSITY, DOMINGUEZ HILLS, UNIVERSITY OUTREACH AND INFORMATION SERVICES STUDENT INTERN (Jun 2013 – May 2016)Answered and directed high-volume incoming and outgoing calls while recording accurate messages.Performed campus operator functions by connecting callers to desired campus entities.Delivered courteous customer service support to prospective and current students, staff, faculty, and the general public.Conducted data entry, mailed university publications, and responded to program correspondence requests.Represented CSUDH and the university's Outreach and Information Services office at college fairs and various recruitment venues, as well as led individual and large group campus tours.Handled event set-up and take down, material assembly, attendee check-in, facilitated group sessions and presentations, and assisted with the portal registration process.Maintained confidentiality related to student and school records.Worked collaboratively with students, parents, faculty, administrators, and other campus departments. Show less

Technology Support Student Assistant

• Jan 2012 - May 2016

CALIFORNIA STATE UNIVERSITY, DOMINGUEZ HILLS, STUDENT ASSISTANT, TECHNOLOGY CHECKOUT PROGRAM (Jan 2012 – May 2016)Checked-in and checked-out laptops and equipment, as well as group study rooms through the Millennium database.Answered and managed incoming and outgoing departmental calls.Monitored group study room usage, observing each room to ensure all students are accounted for and safe.Performed laptop maintenance and updates to Microsoft Windows, Microsoft Endpoint, Adobe Flash Player, and Adobe Reader. Show less