Jessica Liebrata
Guest Relations Manager at JHL Collections- Claim this Profile
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English Professional working proficiency
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Chinese Limited working proficiency
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Indonesian Professional working proficiency
Topline Score
Bio
Thomas Carter
I have had the pleasure of working with Jessica over the last 9 months. Jessica’s passion and excellence in guest services does not go unnoticed. She is a valuable member to any team. No task is ever to hard and she works so hard to exceed expectations at any given opportunity. As Jess is moving on I certainly to wish her all the best in her future endeavours. Any future employer of Jessica will be welcoming a hard working and valuable team member to their team. Thank you for everything Jessica.
Trent Whelan
I had the pleasure of working with Jessica, not only did she have a natural talent in engaging with guests, but Jessica was a extremely hard worker, dealt well with stress and a very popular member and asset to our team. The only downfall is we miss having Jessica in our team at the Novotel Melbourne South Wharf right now I would definitely recommend Jessica and hope to cross paths with her again in the future
Thomas Carter
I have had the pleasure of working with Jessica over the last 9 months. Jessica’s passion and excellence in guest services does not go unnoticed. She is a valuable member to any team. No task is ever to hard and she works so hard to exceed expectations at any given opportunity. As Jess is moving on I certainly to wish her all the best in her future endeavours. Any future employer of Jessica will be welcoming a hard working and valuable team member to their team. Thank you for everything Jessica.
Trent Whelan
I had the pleasure of working with Jessica, not only did she have a natural talent in engaging with guests, but Jessica was a extremely hard worker, dealt well with stress and a very popular member and asset to our team. The only downfall is we miss having Jessica in our team at the Novotel Melbourne South Wharf right now I would definitely recommend Jessica and hope to cross paths with her again in the future
Thomas Carter
I have had the pleasure of working with Jessica over the last 9 months. Jessica’s passion and excellence in guest services does not go unnoticed. She is a valuable member to any team. No task is ever to hard and she works so hard to exceed expectations at any given opportunity. As Jess is moving on I certainly to wish her all the best in her future endeavours. Any future employer of Jessica will be welcoming a hard working and valuable team member to their team. Thank you for everything Jessica.
Trent Whelan
I had the pleasure of working with Jessica, not only did she have a natural talent in engaging with guests, but Jessica was a extremely hard worker, dealt well with stress and a very popular member and asset to our team. The only downfall is we miss having Jessica in our team at the Novotel Melbourne South Wharf right now I would definitely recommend Jessica and hope to cross paths with her again in the future
Thomas Carter
I have had the pleasure of working with Jessica over the last 9 months. Jessica’s passion and excellence in guest services does not go unnoticed. She is a valuable member to any team. No task is ever to hard and she works so hard to exceed expectations at any given opportunity. As Jess is moving on I certainly to wish her all the best in her future endeavours. Any future employer of Jessica will be welcoming a hard working and valuable team member to their team. Thank you for everything Jessica.
Trent Whelan
I had the pleasure of working with Jessica, not only did she have a natural talent in engaging with guests, but Jessica was a extremely hard worker, dealt well with stress and a very popular member and asset to our team. The only downfall is we miss having Jessica in our team at the Novotel Melbourne South Wharf right now I would definitely recommend Jessica and hope to cross paths with her again in the future
Experience
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JHL Collections
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Indonesia
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Hospitality
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100 - 200 Employee
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Guest Relations Manager
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Oct 2021 - Present
Pre-Opening Team Pre-Opening Team
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Le Méridien Hotels & Resorts
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Hospitality
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700 & Above Employee
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Guest Services Manager
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Jan 2021 - Oct 2021
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Novotel Sydney International Airport
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Australia
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Hospitality
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1 - 100 Employee
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Guest Service Supervisor
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Jul 2019 - Dec 2020
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Guest Service Agent
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Apr 2019 - Jul 2019
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Novotel Melbourne South Wharf
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Australia
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Hospitality
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1 - 100 Employee
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Food And Beverage Team Leader
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Apr 2018 - Oct 2018
Building effective teamwork during a la cart dining with 6 to 10 fellow workers. Deliver the art of human connection by giving the guest empathy and understand what the guests need in order to satisfy them. Building effective teamwork during a la cart dining with 6 to 10 fellow workers. Deliver the art of human connection by giving the guest empathy and understand what the guests need in order to satisfy them.
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Blue Mountains International Hotel Management School
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Australia
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Hospitality
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100 - 200 Employee
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Guest Service Agent Training
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Oct 2017 - Apr 2018
• Learning to complete check in and check out procedures and adhering to hotel standards • Learning to maintain guest accounts and relevant information during their visit, ensuring charges are posted to the correct account • Maintaining a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality and the issuing of room keys • Learning to complete check in and check out procedures and adhering to hotel standards • Learning to maintain guest accounts and relevant information during their visit, ensuring charges are posted to the correct account • Maintaining a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality and the issuing of room keys
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Novotel Canberra
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Australia
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Hospitality
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1 - 100 Employee
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Food And Beverage Attendant
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Apr 2017 - Oct 2017
Being a host and making coffee during the breakfast buffet. Maintaining proper level inventory and properly storing the minibar. Moreover, I also building effective teamwork with other 5-9 fellow workers. Being a host and making coffee during the breakfast buffet. Maintaining proper level inventory and properly storing the minibar. Moreover, I also building effective teamwork with other 5-9 fellow workers.
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Business Owner
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Jan 2017 - Jul 2017
Public.stuff is an online store that offer toys product for Indonesian markets. I manage my own online shop and plan the daily content for social media such as; Instagram and line. Apart from that, here’s some description about my experience: - Analyze current trending toys in Indonesia - Search for comptible suppliers with better quality and price - Plan daily promotion in social media - Manage and arrange all monthly sales report Public.stuff is an online store that offer toys product for Indonesian markets. I manage my own online shop and plan the daily content for social media such as; Instagram and line. Apart from that, here’s some description about my experience: - Analyze current trending toys in Indonesia - Search for comptible suppliers with better quality and price - Plan daily promotion in social media - Manage and arrange all monthly sales report
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Education
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2016 - 2019
Blue Mountains International Hotel Management School
Bachelor of Business, Hotel and Resort Management -
2013 - 2016
SMA Regina Pacis Bogor
High school, Science
Community
