Experience

Dissolve

• Canada
• Software Development
• 1 - 100 Employee

• Product Designer

  • Mar 2021 - Present

  Responsible for the user experience of the website and accompanying features. I focus on identifying user pain points and opportunities for new features to continue user growth. Frequently improving the design of existing products to increase website traffic and usage. Assist in project management with the development team.

• Product Designer

  • Dec 2020 - Feb 2021

  Assisted clients’ research requests and made thorough content recommendations for a variety of projects. Maintained client relationships by ensuring content selected met or exceeded expectations. Identify and assess customers’ needs to achieve satisfaction. Handled customer complaints, provided appropriate solutions and alternatives within the time limits; followed-up to ensure adequate resolution.



Freelance

• Advertising Services
• 700 & Above Employee

• Information Designer

  • Aug 2018 - Present

  Engage directly with clients and creative directors during project briefs, ensuring consistent and innovative visual products. Experience with creating specialized assets for both digital and print media. Have had the opportunity to work with local businesses, authors, as well as contract work for a post-secondary institute. Engage directly with clients and creative directors during project briefs, ensuring consistent and innovative visual products. Experience with creating specialized assets for both digital and print media. Have had the opportunity to work with local businesses, authors, as well as contract work for a post-secondary institute.



Home Sweet Home Solutions YYC

• Canada
• Real Estate

• Social Media Coordinator

  • May 2019 - Feb 2021

  Design and implement social media strategy to align with business goals and values. Suggest and implement new ideas to develop brand awareness as well as generate, edit, publish and share engaging content. Stay up-to-date with current technologies and trends in social media, design tools and applications. Design and implement social media strategy to align with business goals and values. Suggest and implement new ideas to develop brand awareness as well as generate, edit, publish and share engaging content. Stay up-to-date with current technologies and trends in social media, design tools and applications.



Leap Ventures

• Venture Capital and Private Equity Principals
• 1 - 100 Employee

• Marketing Coordinator Intern

  • Jun 2018 - Dec 2018

  Coordinated social media campaigns aligned with company objectives. Helped implement marketing tactics as well as design promotional materials. Produced marketing reports by collecting and summarizing engagement feedback from social media channels. Coordinated social media campaigns aligned with company objectives. Helped implement marketing tactics as well as design promotional materials. Produced marketing reports by collecting and summarizing engagement feedback from social media channels.



Sporting Life

• Canada
• Retail
• 300 - 400 Employee

• Assistant Cash Manager

  • Dec 2017 - Aug 2018

  Provide oversight and direction to the cashiers and sales staff in accordance with the organization's policies and procedures. Prepare and maintain cash office reports. Responsible for training and ongoing education for the cash department.

• Cashier

  • Sep 2016 - Nov 2017

  Received positive feedback from exceptional customer service in the retail setting through the resolution of problems and meeting customer expectations. Acquired efficient communication skills through customer interactions ensuring client satisfaction.