Experience

ATPCO

• United States
• Airlines and Aviation
• 400 - 500 Employee

• Senior Business Analyst

  • Mar 2016 - Present

  •Successfully accomplish projects which involves data migration and alignment with GDSs’ legacy systems •Demonstrate strong problem-solving and analytical abilities to solve product processing issues and problem reports related to itinerary and ancillary taxes from problem resolution through completion •Effectively communicate product functionality to various levels of internal and external users to meet their business needs •Successfully accomplish projects which involves data migration and alignment with GDSs’ legacy systems •Demonstrate strong problem-solving and analytical abilities to solve product processing issues and problem reports related to itinerary and ancillary taxes from problem resolution through completion •Effectively communicate product functionality to various levels of internal and external users to meet their business needs



Korean Air

• South Korea
• Airlines and Aviation
• 700 & Above Employee

• Sales Administrator

  • Oct 2014 - Mar 2016

  •Supported sales team by analyzing and forecasting the demand and market trend to achieve yearly target of $54 million •Researched prospective opportunities and develop new contracts with 7 travel agencies •Produced timely data to analyze sales results by weekly, monthly and yearly •Managed international flight ticket price every month by analyzing route competitiveness •Set up sales promotion plans and sponsoring events to advertise new products •Supported sales team by analyzing and forecasting the demand and market trend to achieve yearly target of $54 million •Researched prospective opportunities and develop new contracts with 7 travel agencies •Produced timely data to analyze sales results by weekly, monthly and yearly •Managed international flight ticket price every month by analyzing route competitiveness •Set up sales promotion plans and sponsoring events to advertise new products



Fairfax County Public Schools

• United States
• Primary and Secondary Education
• 700 & Above Employee

• Substitute Teacher

  • Oct 2013 - Mar 2014

  •Demonstrated strong communication skills and ability to guide students to follow instructions •Followed and implemented teacher’s substitute plan and develop a new lesson curriculum when necessary •Provided teacher a detailed written report summarizing class events •Demonstrated strong communication skills and ability to guide students to follow instructions •Followed and implemented teacher’s substitute plan and develop a new lesson curriculum when necessary •Provided teacher a detailed written report summarizing class events



Korean Air

• South Korea
• Airlines and Aviation
• 700 & Above Employee

• Operation Coordinator

  • Apr 2012 - Oct 2013

  •Selected as Employee of the Month •Assisted passengers by resolving flight schedule, close outs, bookings, connections, payment, ticket exchanges, and refunds •Created and booked on average 80 reservations per week •Managed front line handling of 40 staffs in a fast-paced environment to prepare flight on time •Displayed strong oral communication skills to assist passengers according to policy •Planned and conducted formal training for 25 newly hired and seasoned agents •Selected as Employee of the Month •Assisted passengers by resolving flight schedule, close outs, bookings, connections, payment, ticket exchanges, and refunds •Created and booked on average 80 reservations per week •Managed front line handling of 40 staffs in a fast-paced environment to prepare flight on time •Displayed strong oral communication skills to assist passengers according to policy •Planned and conducted formal training for 25 newly hired and seasoned agents