Experience

In Kind Direct

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Senior Charity Partnerships Coordinator

  • Aug 2011 - Present

  A Prince of Wales charity, In Kind Direct redistributes surplus goods from manufacturers and retailers to charities and not for profit organisations. I am responsible for managing our relationship with charity partners from the moment they first hear about us, through to them becoming trusted charity partners. Responsibilities include: • Research, manage and deliver a number of collaborations with umbrella groups within the sector in order to recruit charities to the network • Promote In Kind Direct at fairs and events to increase our profile within the third sector • Deliver regional programme of charity recruitment • Processing registrations and carrying out due diligence on charity applicants • Analysis of applications to provide management information to marketing and senior management teams • Develop relationships with charities in person and over the phone in order to determine the impact of our service on their charity and to determine what additional support we can provide them • Organise programme of visits to charities for relationship management, audit and impact purposes • Visiting and representing In Kind Direct at charity partners offices to receive feedback on our service and ensure terms and conditions have been followed • Maintain and update charity web pages to ensure they are up to date and relevant to our charity partners • Manage and support the production of a quarterly charity newsletter • Maintain Customer Relationship Management (CRM) database and liaise with head of IT to implement updates and improvements • Maintain and promote high levels of customer care, including complaints, via phone, web and email Show less