Experience

Sociavore

• Canada
• Internet Publishing
• 1 - 100 Employee

• Customer Success Manager

  • Jan 2022 - Present

  • Lead onboarding for restaurant clients needing concierge / express website setup on the Sociavore platform• Acted as project manager for 15-20 concurrent website build projects at any given time• Liased between internal teams & external partners (Woflow, Square, Deliverect, Cuboh) to ensure websites are launched quickly and effectively• Delivered client-specific one-on-one training to ensure a smooth transition to Sociavore & provide marketing tips & techniques.• Provided individualized remote support to clients over phone, video call, text message & e-mail. Show less

• Marketing Associate

  • Mar 2021 - Dec 2021

  • Created blog posts, e-mail marketing campaigns, and social media content designed to increase brand awareness and website visitor traffic• Revamped customer onboarding e-mail stream to increase retention and click-through rate



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Online Marketing Specialist

  • 2013 - Present

  • Developed online marketing strategies for small businesses and not-for-profit organizations • Transitioned businesses to e-commerce platforms such as Shopify, Squarespace, Facebook Marketplace and Etsy • Developed online marketing strategies for small businesses and not-for-profit organizations • Transitioned businesses to e-commerce platforms such as Shopify, Squarespace, Facebook Marketplace and Etsy



Digital Main Street

• Canada
• Non-profit Organizations
• 100 - 200 Employee

• Digital Service Squad Team Member

  • Sep 2020 - Jun 2021

  • Helped 50+ small businesses in successfully apply for & receive over $100K in Ontario Transformation Grants as part of the Belleville BIA's Digital Service Squad. • Provided one-on-one coaching for business owners looking to improve their online brand awareness, social media marketing, and e-commerce websites. • Helped 50+ small businesses in successfully apply for & receive over $100K in Ontario Transformation Grants as part of the Belleville BIA's Digital Service Squad. • Provided one-on-one coaching for business owners looking to improve their online brand awareness, social media marketing, and e-commerce websites.



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Kitchen Designer

  • 2011 - 2012

  • Designed & sold custom kitchen cabinetry to retail customers • Awarded multiple service excellence awards • Ranked Top 25 in sales in the district ($250K+ annually) • Designed & sold custom kitchen cabinetry to retail customers • Awarded multiple service excellence awards • Ranked Top 25 in sales in the district ($250K+ annually)