Service Advisor

• Nov 2021 - Present

Owner/Photographer

• Jan 2008 - Present

Photographing and editing special events, specializing in weddings, engagements, family and senior photos. Photographing and editing special events, specializing in weddings, engagements, family and senior photos.

Service Advisor

• Mar 2020 - Nov 2021

Responsible for communication between technician and client, warranty repairs, stock units, and customer service Responsible for communication between technician and client, warranty repairs, stock units, and customer service

Dual Brand/Department Specialist

• Feb 2016 - May 2016

Service Advisor & Sales Consultant Service Advisor & Sales Consultant

Service Manager/Shop Foreman/Fixed Ops/Initial Start-up

• Apr 2015 - Jul 2015

Hired and subsequently directed 19 members of Service personnel including; Service Advisors, Warranty Administrators, Appointment Coordinator, Lot Attendants, Auto Detailers, and Wash Bay Attendants- Initial start up of Service department - Communication between technician and client- Advising customer of vehicle maintenance and repairs- Educating clients on Audi vehicles, maintenance packages, appearance packages, and extended warranty- Responsible for opening and closing Service department - Handling insurance claims on behalf of clients- Competed in Audi Twin Cup 2013 - Placed 9th overall worldwide in Technical competition for Service Advisor's

Service Advisor

• Dec 2010 - Apr 2015

Communication between clients and technicians Communication between clients and technicians

Service Advisor/Automotive Service Tech

• Jun 2009 - Dec 2010

Initiating automotive services and repairs by ascertaining performance problems and services requested. Verifying warranty and service contract coverage, developing estimates, writing repair orders, maintaining client rapport and records. Initiating automotive services and repairs by ascertaining performance problems and services requested. Verifying warranty and service contract coverage, developing estimates, writing repair orders, maintaining client rapport and records.

Parts Transport

• Apr 2009 - Jun 2009

Delivery of parts to other dealerships and repair shops, answering phones, shipping and receiving Delivery of parts to other dealerships and repair shops, answering phones, shipping and receiving

Assistant Service Manager

• Feb 2009 - Apr 2009

Assisting the Service Manager with day to day operations in the Service department. Responsible for contacting owners and advising of safety recalls, managing technicians and cash office staff, scheduling of service staff, ensuring client satisfaction and dispatching of repair orders. Assisting the Service Manager with day to day operations in the Service department. Responsible for contacting owners and advising of safety recalls, managing technicians and cash office staff, scheduling of service staff, ensuring client satisfaction and dispatching of repair orders.

CARE Crew/Executive Assistant

• Jul 2007 - Dec 2008

Numerous different positions within WestJet. From the Call Centre, to reception, to auditioning with 5000 other employees to be part of the CARE team. I was selected with 11 others to fly across Eastern Canada representing WestJet and showing people WJ cares by assisting people and handing out swag and enriching the lives of our guests. Numerous different positions within WestJet. From the Call Centre, to reception, to auditioning with 5000 other employees to be part of the CARE team. I was selected with 11 others to fly across Eastern Canada representing WestJet and showing people WJ cares by assisting people and handing out swag and enriching the lives of our guests.

Key Holder/Team Leader

• Sep 2004 - Apr 2007

Manage team of associatesResponsible for opening/closing of storeInventory/MerchandisingPayrollCustomer Service Manage team of associatesResponsible for opening/closing of storeInventory/MerchandisingPayrollCustomer Service