Jessica Lam
Junior QA Analyst at InfoReady Corporation- Claim this Profile
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English Native or bilingual proficiency
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Mandarin Chinese Limited working proficiency
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Fujianese Native or bilingual proficiency
Topline Score
Bio
Credentials
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New Media Drivers License
Michigan State UniversityDec, 2018- Nov, 2024 -
Advanced Google Analytics
GoogleMar, 2019- Nov, 2024 -
Google Analytics for Beginners
GoogleMar, 2019- Nov, 2024 -
2020 Intake/Interview and Quality Review Exam
Internal Revenue ServiceJan, 2021- Nov, 2024 -
2020 Volunteer Standards of Conduct
Internal Revenue ServiceJan, 2021- Nov, 2024 -
Google Analytics Individual Qualification
GoogleMar, 2019- Nov, 2024 -
Google Ads Fundamentals
GoogleFeb, 2019- Nov, 2024
Experience
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InfoReady Corporation
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United States
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Software Development
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1 - 100 Employee
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Junior QA Analyst
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Aug 2021 - Present
• Created over 100+ automated test cases between July 2021 and December 2022 from originally 0 automated tests• Executed manual testing activities across multiple browsers• Suggested improvements to ensure product is accessible, usable and testable.• Executed smoke, functional, regression and GUI testing across multiple browsers.• Organized workload to meet deadlines as assigned by the team leadership• Took an active role in issue management process including identification, documentation, status reporting, as well as resolution validation and verification.• Maintained, analyzed and interpreted test results daily.• Developed test plans, test strategies and Test Scripts for Validation testing• Experienced in full software development life cycle of products using Functional and Regression Testing.• Relevant Skills: Robot Framework, Selenium Library, Accessibility, Usability, Software QA tasks Show less
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Associate Software Developer
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Dec 2020 - Aug 2021
• Assisted in maintenance of software for application.• Collaborated on future projects and innovations.• Verified software met requirements.• Wrote SQL in local SQL to manipulate the database.• Excelled in requirements verification, gathering and testing.Key Achievement: Helped the company prepare for a large change in the application by modeling a solution for an issue they wanted solved.
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U.S. Census Bureau
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United States
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Government Administration
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700 & Above Employee
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IT Clerk
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Aug 2020 - Dec 2020
• Supported Census enumerators, field supervisors and field managers with mobile and tablet issues. • Provided administrative support to field staff. • Responds to enumerator questions received via telephone calls, call backs, and help desk requests. • Provides technical support for Census software. • Conducted incident identification, recorded classification, initial support, investigation and diagnosis, resolution and recovery, incident closure, ownership, tracking, monitoring and communication, to ensure service levels are maintained. • Escalated issues that are beyond the level of expertise through the appropriate channels. • Maintained current knowledge and understanding of software, process and relevant legal, regulatory and technology requirements. • Executed work to deliver timely, accurate, and efficient service. Show less
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Hacker Fellows
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United States
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Software Development
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Fellow
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May 2019 - Aug 2020
Chosen one of fifteen to participate in Hacker Fellows Year-Long Fellowship program, land a software development position with a technology startup and grow connections in Michigan's venture capital community. Chosen one of fifteen to participate in Hacker Fellows Year-Long Fellowship program, land a software development position with a technology startup and grow connections in Michigan's venture capital community.
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GIG MOBILE
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United States
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Telecommunications
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UX Manager
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Jul 2019 - Feb 2020
• Drafted mockups for the future Gig Mobile website • Produced brand marketing materials (e.g. flyers, social media posts) • Created and edited pitch decks for future rounds of early stage funding • Designed initial MVP, press kit, and advertising launch plan for future product (HustlePerks) • Drafted mockups for the future Gig Mobile website • Produced brand marketing materials (e.g. flyers, social media posts) • Created and edited pitch decks for future rounds of early stage funding • Designed initial MVP, press kit, and advertising launch plan for future product (HustlePerks)
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InfoReady Corporation
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United States
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Software Development
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1 - 100 Employee
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UX/UI Team Member
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Sep 2017 - May 2019
InfoReady builds and supports software for institutions of Higher Education, making opportunities easier to find and applications easier to manage. We help our customers scale their programs while saving thousands of hours each year — time they can reinvest in higher-value activities. At InfoReady, we're proud to be helping our more than 130 Higher Ed customers secure funding, operate more efficiently, and engage students with learning opportunities, so they can succeed in their missions to educate our youth and drive the innovation that powers economic development. In 2017, we launched Festivant, extending our submission-vetting expertise to film and music festivals. Show less
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User Experience & User Interface Intern
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May 2017 - Aug 2017
• Work with clients, product management and development teams in designing/developing our latest products.• Help coordinate and execute focus groups as needed.• Help create mockups and prototypes• Implement HTML & CSS into the development team's code.• Created company/product (Infoready Thrive) style guide• Branded mockups and prototypes to specific companies• Gained a deeper understanding to Github commands• Fixed and added HTML, CSS, Typescript into the development team’s code• Pinpointed bugs in new software updates on pre-production builds• Identified, documented and reported bugs through JIRA• Redesigned the Infoready Customer Support system on FreshDesk Show less
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Lam's Sweeper Shop
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Lansing, Michigan Area
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Sales Assistant
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Jan 2011 - Jan 2019
This is a family owned business built by my father. I work there once in a while when help is needed. • Assisted with the sales of vacuum parts, bags and belts. • Retrieved fixed vacuums for customers • Managed the register • Answered phone calls • Organised and clean vacuums on the sales floor • Constructed vacuum with parts from the box • Installed belts to vacuums This is a family owned business built by my father. I work there once in a while when help is needed. • Assisted with the sales of vacuum parts, bags and belts. • Retrieved fixed vacuums for customers • Managed the register • Answered phone calls • Organised and clean vacuums on the sales floor • Constructed vacuum with parts from the box • Installed belts to vacuums
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The Plant Professionals
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Lansing, Michigan Area
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Marketing Assistant
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Mar 2017 - Aug 2017
• Designed posters and flyers for marketing purposes • Updated social media with photos and text • Photoshopped images as an example for proposals to businesses • Updated and managed newsletter • Designed posters and flyers for marketing purposes • Updated social media with photos and text • Photoshopped images as an example for proposals to businesses • Updated and managed newsletter
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Mid Michigan Interactive LLC
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United States
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Advertising Services
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1 - 100 Employee
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Web Designer
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Jun 2015 - Aug 2017
• Collaborated and helped design over 20 different websites on the WordPress platform • Assisted in managing over 60 websites. • Organized and created content (e.g. advertisements, buttons, sliders, coupons) • Computerized articles written by other editors • Designed the layouts according to clients’ needs • Implemented Search Engine Optimization into websites • Published business related content for clients via Facebook • Managed and monitored social media presence for 2 businesses (Facebook & YouTube) Show less
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Kumon Learning Center
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Okemos/East Lansing
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Instructor
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Jun 2012 - Aug 2015
• Instructed students aged 3-18 in math and reading. • Coached students weekly in reading, pronunciation, and math problems • Graded over 90 students homework assignments weekly • Recorded graded work scores in record books to track student growth • Assisted in planning future work for students • Trained 2 new instructors • Maintained attendance and homework distribution. • Overcame cultural and language barriers with more than 45 students by remaining open minded and encouraging • Implemented creative ways to help students understand topics introduced by the Kumon curriculum Show less
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Education
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2015 - 2019
Michigan State University
Bachelor’s Degree, Media and Information -
2011 - 2015
Okemos High School
High School
Community
