Experience

McNeilus Steel, Inc.

• United States
• Mining
• 100 - 200 Employee

• Inside Sales Specialist

  • Mar 2020 - Present



Charter Communications

• United States
• Telecommunications
• 700 & Above Employee

• Worforce Admin Technical

  • Apr 2014 - Mar 2020

  Responsible for the real-time monitoring and tracking of quota allocation and active quota management for field operations. Coordinate all quota moves with field supervisory staff and technical operations manager and ensure consistency of routing and work load allocation.

• Workforce Management Technical Coordinator

  • Feb 2010 - Apr 2014

  Responsible for coordinating efficient and timely customer installation and repair assignments. Drive efficient and effective assignment of all work order based tasks rendered to the Field fulfillment teams on day of service. Track and monitor type and frequency of issues that may require further individual or department training.

• Dispatcher

  • Mar 2009 - Feb 2010

  Responsible for dynamic job assignment, technician tracking, and job rescheduling functions using technical workforce management tools in Charter dispatch centers. Also responsible for relaying and recording information to field personnel via radio, telephone, messaging or other form of communications. This is an entry level position for this job family.

• Broadband Sales Specialist

  • Aug 2005 - Mar 2009

  Perform customer sales and support services under general supervision. Interact with the public to generate sales and assist in resolving billing and service concerns. Promote Charter products and services



Anthem Blue Cross and Blue Shield

• United States
• Insurance
• 700 & Above Employee

• Claims Front End

  • 2004 - 2005

  Sorting and processing of health care claims and correspondence Sorting and processing of health care claims and correspondence