Jessica Koch

Director, Technical Program Manager at Salesforce
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
IN
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Manage Projects in Slack
    Slack
    Jul, 2021
    - Nov, 2024
  • Marketing Cloud Email Specialist
    Marketing Cloud Email
    Jan, 2016
    - Nov, 2024

Experience

  • Salesforce
    • United States
    • Software Development
    • 700 & Above Employee
    • Director, Technical Program Manager
      • Feb 2020 - Present

    • Sr. Technical Program Manager
      • Aug 2018 - Feb 2020

    • Technical Program Manager
      • Jun 2016 - Aug 2018

      TPM for the Platform team at the Salesforce Marketing Cloud.

    • Manager, Product Liaisons
      • May 2015 - Jun 2016

      Leading a fantastic team of Product Liaisons in the Global Support organization for the Salesforce Marketing Cloud.

    • Product Liaison, Global Support
      • Oct 2013 - May 2015

      I am the bridge of communication between the product management and global support teams. I disseminate important product updates to the support teams, as well as, communicate hot case issues back to the product management and product development teams. I work on a subset of product lines supported by the salesforce Exacttarget marketing cloud.

  • ExactTarget
    • United States
    • Software Development
    • 1 - 100 Employee
    • Business Analyst - Global Support
      • Apr 2011 - Oct 2013

      I work with the Global Support Governance team to help analyze the support business and processes and assist with improvements where needed.

    • Development Enablement Specialist
      • Jan 2010 - Apr 2011

      I build and deliver the technically focused certifications for the ExactTarget Academy.

    • Implementation Consultant
      • Mar 2008 - Dec 2009

    • Integration Consultant
      • May 2007 - Mar 2008

    • Support Analyst
      • May 2005 - May 2007

  • Powerway, Inc
    • Technical Support Tier 3
      • Jun 2000 - Mar 2005

Education

  • Indiana University Bloomington
    BA, Elementary Education
    1993 - 1998

Community

You need to have a working account to view this content. Click here to join now