Experience

Big Thrill Factory

• United States
• Entertainment
• 1 - 100 Employee

• Assistant General Manager

  • Feb 2016 - Present

  We make FUN happen! We make FUN happen!



Republic Services

• United States
• Environmental Services
• 700 & Above Employee

• Customer Service Supervisor

  • Jan 2011 - Oct 2016

  I work with our Customer Service Representatives to ensure they are providing our customers exceptional service. We offer solutions and reliability. As a leader in our department I motivate our staff, handle escalated issues, coordinate with other departments and try to keep the positive vibes flowing. I work with our Customer Service Representatives to ensure they are providing our customers exceptional service. We offer solutions and reliability. As a leader in our department I motivate our staff, handle escalated issues, coordinate with other departments and try to keep the positive vibes flowing.



Allied Waste

• Environmental Services
• 500 - 600 Employee

• Marketing Coodinator

  • Apr 2008 - Jan 2011

  I support a small yet busy marketing department. We are responsible for acquiring new customers via door to door sales, direct mail campaigns, referral programs and attending promotional events. I also ensure that our local website is current and respond to any online inquiries. I also support the Municipal Sales Manager, together we work to support city managers and acquire new contracted city accounts.

• Computer Application Specialist / Trainer

  • Apr 2007 - Apr 2008

  This was a great opportunity to travel to offices across the country. I spent 2 - 3 months in each area: Scottsdale, Boston, Jackson, Mobile, and San Francisco. While I was at each office I lead training courses and worked on the technical side of converting account information to the new program.

• Customer Service / Dispatcher

  • Jul 2004 - Apr 2007



Baird

• United States
• Financial Services
• 700 & Above Employee

• Receptionist

  • 2002 - 2004



SpookyWorld, Minnesota

• Shakopee, Minnesota

• G.H.O.S.T.buster

  • Oct 1998 - 2001

  Group, Hotline, Office, Special event and T? manager. There are very few jobs that one can walk away from and say "My career track started on top of the Frightanic Giant Slide". It was working in the hospitality industry that really prepared me for a career in Customer Service. The hospitality industry couldn't survive without it's customer driven service standards and that mentality has followed me through my career. I also had my first exposure to the inner workings of some very creative marketing techniques and knew that I was interested in pursuing that knowledge. Show less



Valleyfair

• Shakopee, MN

• Sneaks Peeks Photographer / Supervisor

  • 1997 - 2001

  While some may recognize this position as "those obnoxious front gate photographers", I know it as a fantastic foray into sales and leadership. Encouraging park guests to delay their rollercoaster ride took patience and persuasion. Once the photo was taken, my sales skills were put to the test. I learned to listen to the guests and ensure I offered a product they were interested in. This allowed them to purchase without feeling pressured or buyer's regret. I also took on a leadership role; coaching approximately 20 team members on photography and sales techniques. I maintained appropriate staffing to cover our busiest shifts, set attainable goals that assured the departments success and wrote reviews that celebrated successes yet coached for improvement where needed. Show less