Experience

Integrity Solution Services

• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Team Manager

  • May 2012 - Present

  •Oversee a group of 20+ Customer Support Specialists responsible for client billing files, customer payment application, payment follow up and problem resolution •Prepare and/or adjust employee work schedules to fit business needs •Responsible for handling Quality Assurance of payroll being received •Personally coach, train and mentor direct reports to ensure proper goals, training, professional development and project requirements are met •Oversee a group of 20+ Customer Support Specialists responsible for client billing files, customer payment application, payment follow up and problem resolution •Prepare and/or adjust employee work schedules to fit business needs •Responsible for handling Quality Assurance of payroll being received •Personally coach, train and mentor direct reports to ensure proper goals, training, professional development and project requirements are met



GC Services

• Customer Service Representative

  • Feb 2011 - May 2012

  •Responsible for the end-to-end resolution of billing related disputes generated from MCI Service customer & business accounts •Performed collections activity based on production goals set by management •Corrected errors in billing systems and negotiated settlements to bring disputes to resolutions •Work corroboratively with sales support, customer service and accounts receivable to collect, manage and resolve outstanding invoices from past due accounts •Responsible for the end-to-end resolution of billing related disputes generated from MCI Service customer & business accounts •Performed collections activity based on production goals set by management •Corrected errors in billing systems and negotiated settlements to bring disputes to resolutions •Work corroboratively with sales support, customer service and accounts receivable to collect, manage and resolve outstanding invoices from past due accounts