Experience

Dfw Vapor

• United States
• Consumer Electronics
• 1 - 100 Employee

• General Manager

  • Nov 2017 - Present

  Once I proved my worth at the Arlington location, I was given the GM title to our busiest location! • Hired, trained and managed a staff of 12 employees as the store manager• Coach, Train and motivated my team to perform at their best daily• Drove customer service rankings in the store to 99% excellence• Increased Store Sales from $130K/month to $142K/month over a seven-month period

• Customer Service Manager

  • Mar 2017 - Nov 2017

  While managing the Arlington location, I was given the Customer Service manager role as well.• Drove customer service rankings online to 99% excellence• Increased Online Sales from $1K/month to $6K/month over a six-month period• Handled online, in-call, and in-store issues for the whole company with the upmost respect • Placed orders for in-call and online customers with 100% accuracy

• General Manager

  • Mar 2016 - Jun 2017

  • Hired, trained and managed a staff of 8 employees as the store manager• Coach, Train and motivated my team to perform at their best daily• Drove customer service rankings in the store to 99% excellence• Increased Store Sales from $19K/month to $52K/month over a one-year period



The Customer Center

• United States
• Wireless Services
• 1 - 100 Employee

• General Manager

  • Apr 2014 - Present

  Make sure sales goals are met Create schedule Daily Operations Hold Team Accountable Make sure sales goals are met Create schedule Daily Operations Hold Team Accountable



Earthbound Trading Company

• United States
• Retail
• 300 - 400 Employee

• Key Holder

  • Sep 2012 - Apr 2014