Jessica Kimmins
Customer Support Specialist / US Coach Series Sales Support at STATSports- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Microsoft Dynamics NAV 2009 C/SIDE Solution Development
MicrosoftOct, 2021- Sep, 2024 -
Salesforce Certified Administrator (SCA)
SalesforceJan, 2019- Sep, 2024
Experience
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STATSports
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United Kingdom
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Spectator Sports
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100 - 200 Employee
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Customer Support Specialist / US Coach Series Sales Support
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Oct 2021 - Present
Customer Service Specialist: Operated multiple systems such as Zen Desk, Microsoft Dynamics, Shopify, Microsoft Office and Google software to provide support to our massive customer base. I use these systems to troubleshoot, process refunds, place orders, track down consumer information and liaise with our customers. In this role we also redirected elite high value sales to the relevant teams. In April 2021, due to my experience as Customer Service Specialist I was moved to the dedicated USYS Account Management task force to help with the large project taking place in the US. I was responsible for onboarding new clients onto our Coach Series and Athlete Series apps, building professional relationships with coaches and key staff to ensure they understand the product. My experience with troubleshooting and our software enabled me to be the first point of contact for our clients. I was fortunate enough to visit some of our Elite 64 teams in person to provide in-person product demos, cover a brief overview of how they can troubleshoot the technology themselves and most importantly how they can use our data to make informed decisions. The success from the Elite 64 deal and the US trip got me recognised by STATSports in February 2023 and promoted to US Coach Series Sales Support, it is my job to help support both our clients and sales team in all things Coach Series and Athlete Series. Show less
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Vodafone
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United Kingdom
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Telecommunications
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700 & Above Employee
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Corporate Account Execuative
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Jan 2020 - Oct 2021
Used multiple systems to generate month end reports for my clients & helped them understand where they can effectively cut costs and utilise their budgets. Procured the latest and best technologies that suited each of my clients needs, E.g. the best router & mobile that would suit their specific needs. Maintained a professional and long lasting relationship with my clients who are global leaders in their field, such as Brown Thomas, Facebook, Accenture, & Deloitte. I generated quarterly reports and presented them to my clients that detailed month on month spending, where we could cut costs and most importantly how we could improve in the incoming quarter. I kept in daily contact with most of my clients via teams, email and mobile. Show less
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Superdry
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United Kingdom
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Retail Apparel and Fashion
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700 & Above Employee
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Supervisor
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Apr 2018 - Dec 2019
Kept store in excellent, clean and organised condition by cleaning shelves, floors and other spaces regularly. Helped process, categorise and place merchandise on shop shelves, completing within company targets. Proactively went the extra mile to sort and assist customer needs when shopping in-store. Processed customer payments, refunds, vouchers and gift cards using POS systems. Assisted in maintaining a fully stocked store by counting, processing, ordering and reshelving products when needed. Managed shop floor activities when needed, completing tasks including monitoring operations, assisting customers and delegating tasks. Proactively upsold products and services throughout customer interactions, following company guidelines. Opened new merchandise boxes and stocked sales floor racks and shelves with latest items. As a supervisor it was also my job to interview new candidates for our seasonal recruitment drive. Show less
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Grounded Espresso Bars
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United Kingdom
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Restaurants
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1 - 100 Employee
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Supervisor
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Sep 2015 - Apr 2019
Supervised staff and monitored performance, as well as coached and mentored in daily responsibilities. Maintained and enforced standards of cleanliness and organisation. Ensured compliance with workplace policies and safety objectives. Assigned tasks to employees and monitored productivity, performance and task completion. Served in the capacity as keyholder to ensure the store was opened and closed on time. Delegated tasks to multiple employees while maintaining efficient workplace. Utilised effective upselling techniques to increase customer interest. e.g. maintained social media accounts. Professionally trained level 2 Barista by Bailies coffee, Belfast. Show less
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DESTINATION NEWRY
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United Kingdom
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Individual and Family Services
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Radio Presenter
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Jun 2012 - Jan 2015
Producing my own radio show writing articles for the websites and for our social networking sites keeping our Facebook and Twitter up to date. Producing my own radio show writing articles for the websites and for our social networking sites keeping our Facebook and Twitter up to date.
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Education
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2013 - 2015
The Southern Regional College
A Level, Humanities/Humanistic Studies -
2008 - 2015
St Mary's High School
High School Diploma, Business Administration and Management, General -
2017 - 2019
Southern Regional College Newry
Bachelor of Applied Science - BASc, Humanities/Humanistic Studies
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