Experience

Castle Biosciences, Inc.

• United States
• Biotechnology Research
• 300 - 400 Employee

• Director of Reimbursement

  • Jan 2022 - Present

• Training And Quality Manager

  • Mar 2019 - Sep 2022

• Appeal Specialist

  • Mar 2016 - Aug 2019



Hudec Dental

• United States
• Dentists
• 1 - 100 Employee

• Training and Development Coordinator & Compliance Officer

  • Aug 2015 - Mar 2016

  Brecksville, Ohio



Quadax, Inc.

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Corporate Trainer

  • Oct 2011 - Aug 2015

  Middleburg Hts, Ohio Develop new training material in numerous different formats. Teach material to both new and existing staff. Develop relationships with management to ensure staff success. Must use critical thinking while working with students and while developing new material. Find new and innovative methods to teach adult learners. Identify areas where additional coaching may be needed and effectively communicate them to management. Bring energy and enthusiasm to each class to help engage students. Update… Show more Develop new training material in numerous different formats. Teach material to both new and existing staff. Develop relationships with management to ensure staff success. Must use critical thinking while working with students and while developing new material. Find new and innovative methods to teach adult learners. Identify areas where additional coaching may be needed and effectively communicate them to management. Bring energy and enthusiasm to each class to help engage students. Update training materials based on industry and internal changes. Assist or conduct new and existing client training, either on site or at corporate office. Develop and tailor training material to each client specific process when requested. Utilize GoToMeeting to conduct off site training sessions. Work with Camtasia software to edit existing training material. Responsible for the content and maintenance of the online HAIKU Learning Management system. Work with all Microsoft products on a daily basis.

• Supervisor

  • Apr 2010 - Oct 2011

  Middleburg Hts, Ohio Patient Advocacy Department Supervise and monitor each staff member. Provide productivity reports to management to ensure goals were met. Coach individuals in problem areas. Meet with management to discuss goals and client requests. Responsible for proper time tracking for each employee. Speak directly with clients to troubleshoot and resolve issues. Work with Quality Assurance to meet quality standards.

• Appeal Specialist

  • Apr 2009 - Apr 2010

  Middleburg Hts, Ohio Compose appeal letters based on correct denial reason. Learn numerous payer requirements and compose the correct appeal letter. Work toward quality standards on a monthly basis.