Experience

CDW ServiceNow Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Business Process Consultant

  • Jul 2022 - Present

  Design and lead consultative interactions with customers implementing HR and Customer Service Management processes and software. Lead business process definition, re-engineering, improvement and to-be processes during Examine Workshops with key customer sponsors and stakeholders Develop required documentation such as process design documents, workshop presentations, use cases, workshop agenda, roles/responsibilities Identify areas of process improvement (efficiency and effectiveness)… Show more Design and lead consultative interactions with customers implementing HR and Customer Service Management processes and software. Lead business process definition, re-engineering, improvement and to-be processes during Examine Workshops with key customer sponsors and stakeholders Develop required documentation such as process design documents, workshop presentations, use cases, workshop agenda, roles/responsibilities Identify areas of process improvement (efficiency and effectiveness) and recommend solutions that detail pros, cons and risks Document and present insights and recommended solutions to meet business objectives Define and document the impact the ServiceNow solution will have on an organizations ability to operate and transform their business Recommend metrics and KPI’s to quantify the impact of the solution and drive continual service improvement Show less



Fidelity Investments

• United States
• Financial Services
• 700 & Above Employee

• Product Manager

  • Jan 2021 - Jun 2022

  Raleigh-Durham-Chapel Hill Area Certified Scrum Product Owner trained Facilitated the implementation of ServiceNow Enterprise Onboarding & Transitions application, from an internal developed application, to align with onboarding processes for global locations, including two lifecycle events capturing start date through 6 month activities Managed and prioritized the full HR Service Delivery backlog Primary Liaison for backlog activities existing customers and configuration/development contacts Performed low-code… Show more Certified Scrum Product Owner trained Facilitated the implementation of ServiceNow Enterprise Onboarding & Transitions application, from an internal developed application, to align with onboarding processes for global locations, including two lifecycle events capturing start date through 6 month activities Managed and prioritized the full HR Service Delivery backlog Primary Liaison for backlog activities existing customers and configuration/development contacts Performed low-code configuration through activities, tasks, templates, notifications, and criteria to support product team in meeting agile sprint goals

• Director

  • Dec 2017 - Jan 2021

  Raleigh-Durham, North Carolina Area Risk Management operations with specialization in business continuity, records management and access management for enterprise human resources and payroll function. Workday HCM, Payroll, Talent Management and ServiceNow application security and access management consulting to mitigate segregation of duties and provide assurance of adherence to policies and procedures.

• Senior Risk Manager

  • Oct 2012 - Dec 2017

  Facilitate implementation of business continuity, records management and access management programs for the human resources division.



Blue Cross Blue Shield of North Carolina

• United States
• Investment Management
• 1 - 100 Employee

• Enterprise Risk Management - Business Continuity

  • Jun 2007 - Oct 2012

  Raleigh-Durham, North Carolina Area Project management, risk evaluation and control over enterprise wide risk management initiative. Lead risk advisor for business continuity mitigation strategies and hazard risk.

• Business Continuity Planner

  • Jul 2004 - Jun 2007

  Raleigh-Durham, North Carolina Area Project planning and management to assist in the development of business continuity processes and programs throughout the company.

• Senior Information System Auditor

  • Apr 2002 - Jul 2004

  Raleigh-Durham, North Carolina Area Performed information system auditing and project management for health insurance company.



Chicago Tribune

• United States
• Newspaper Publishing
• 1 - 100 Employee

• QA

  • Nov 2001 - Apr 2002

  Greater Chicago Area Worked in the Technology Department of Chicago Tribune to assist in reviewing and implementing information system controls and processes.



PricewaterhouseCoopers

• 1 - 100 Employee

• Senior Associate

  • Jul 1998 - Nov 2001

  Performed general computer controls and business process control reviews for the consumer packaged goods and e-commerce industries.