Jessica Keidel

CDL Speacialist - Team Lead at U.S. Legal Services, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
US
Skills

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Bio

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5.0

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Janice Hayes

Jessica is very qualified and professional in every area of her job and also has a great working relationship of their customers and our drivers. I would highly recommend her!

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Credentials

  • Communication Skills for Women
    Pryor Learning Solutions, parent company of Fred Pryor Seminars/CareerTrack
    Sep, 2017
    - Oct, 2024
  • 4-40
    Florida Department of Financial Services

Experience

  • U.S. Legal Services, Inc.
    • United States
    • Insurance
    • 1 - 100 Employee
    • CDL Speacialist - Team Lead
      • Feb 2019 - Present
    • Customer Service Manager
      • Jun 2008 - May 2018

      Leading Customer Service Department to provide excellent customer service. Creating and meeting department goals. manage department staffing levels and develop individual team member performance. Discussing recruitment, coverage levels and reimbursement strategies. Develop and present training on new policies/procedures and products. Generate and distribute instructional/training documentation and notifications. Develop and present Lunch and Learn workshop material. Oversee Crestom training objectives and discuss training action plans. Monitor Shortel phone system by ensuring appropriate coverage. Reviewing activity logs and evaluate representative performances. Show less

  • Barney Stewart's Allstate Agency
    • Licensed Sales Rep
      • Jan 2006 - Jan 2008

      I was responsible for opening the office which included starting all computers and removing the phones from the answering service. Posting payment and bank deposits. I answered multiline phones and provided quotes for auto and homeowners insurance. Compared rates with competing homeowners insurance companies. Review accounts and provided explanations on prorated premiums. Manually filing policies and auditing files. Cross selling additional policies, pulling driving records to insure accurate quoting, completing vehicle inspections. Ordering office supplies. Show less

  • Bryan Coday's Allstate Agency
    • Licensed Customer Service Rep
      • Jan 2003 - Jan 2006

      I was responsible for opening the office which included starting all computers and removing the phones from the answering service. Posting payment and bank deposits. I answered multiline phones and provided quotes for auto and homeowners insurance. Compared rates with competing homeowners insurance companies. Review accounts and provided explanations on prorated premiums. Manually filing policies and auditing files. Cross selling additional policies, pulling driving records to insure accurate quoting, completing vehicle inspections. Ordering office supplies. Show less

Education

  • FIU The Legal Studies Institute
    Paralegal Certificate, Legal Assistant/Paralegal
    2022 - 2022
  • Crestcom Management Training
    Certificate, Management
    2011 - 2012
  • Florida State College at Jacksonville
    Insurance
    2001 - 2001

Community

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