Experience

Nichols Research

• United States
• Market Research
• 1 - 100 Employee

• Telephone Interviewer

  • Jun 2021 - Present



Strategic Research Group

• United States
• Research
• 1 - 100 Employee

• Telephone Interviewer

  • Feb 2016 - Mar 2020

  • Contacted Ohio residents using a pre-established call sheet ensuring customer satisfaction • Recognized as “Interviewer of the Month” in November 2016• Gathered information while following a strict script and procedure applying professionalism • Entered in data while conversing with callers in a timely manner• Exceeded daily, weekly, and monthly goals outlined by company standards • Contacted Ohio residents using a pre-established call sheet ensuring customer satisfaction • Recognized as “Interviewer of the Month” in November 2016• Gathered information while following a strict script and procedure applying professionalism • Entered in data while conversing with callers in a timely manner• Exceeded daily, weekly, and monthly goals outlined by company standards



AutoZone

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Senior Sales

  • Jan 2009 - Aug 2014

  • Greeted customers and asked clarifying questions to identify the service/car part they needed• Mediated between customers and mechanics to problem-solve car repair challenges• Educated customers about car parts and repair procedures to ensure customer service• Maintained Commercial Customer folders, scanned in signatures, and helped to maintain a nationwide warranty database of thousands of customers• Consulted with coworkers and supervisors as needed to ensure customers’ best quality service• Assisted with inventorying parts and car products throughout the store• ESL teaching, teach ESL students to assist with transition to American culture and language• Foreign Language, proficient in oral Spanish • Music, Perform in multiple languages at various recitals and professional engagements



Music & Arts

• Musicians
• 700 & Above Employee

• Sales Associate

  • Feb 2008 - Jun 2008



The Ohio State University

• United States
• Higher Education
• 700 & Above Employee

• Retention Counselor

  • Aug 2004 - Jun 2007

  OSU Office of Diversity and Inclusion Columbus, OH Retention Counselor August 2004 - June 2007• Provided confidential guidance on a daily basis to diverse, first-generation, undecided students to help identify academic goals, select courses, and monitor academic progress• Managed conflict by facilitating communicating between students and departments • Secured 90% retention after first academic year empowering students to transition to college life• Updated ODI databases tracking an average of a thousand students’ progress on a daily basis