Experience

American Traveler
• United States
• Staffing and Recruiting
• 100 - 200 Employee
• Consultant

  • Oct 2023 - Present


Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Social Media Manager

  • Oct 2021 - Oct 2023

  Built a client network by reaching out to 10-20 brands per week; Completed online training courses: Media Kit Branding & Pitching Mastermind; Executed Social Media Management, user generated content, email marketing, and bookkeeping for clients; Maintained 75% client retention over 1+ year. - Built a brand from scratch achieving 6000+ follower growth within the first 12 months and an average of 12-14k monthly accounts reached and a 65% engagement rate - Created SMM package deals… Show more Built a client network by reaching out to 10-20 brands per week; Completed online training courses: Media Kit Branding & Pitching Mastermind; Executed Social Media Management, user generated content, email marketing, and bookkeeping for clients; Maintained 75% client retention over 1+ year. - Built a brand from scratch achieving 6000+ follower growth within the first 12 months and an average of 12-14k monthly accounts reached and a 65% engagement rate - Created SMM package deals including original photography, videography, SEO research and caption writing (editing & revisions included) at fair market value - Managed bookkeeping and implemented organizational optimization tools to increase workow by up to 50% Show less



UW Credit Union

• United States
• Banking
• 500 - 600 Employee

• Consumer Lender II

  • Jun 2021 - Oct 2021

  Madison, Wisconsin, United States Collaborated with customers and lending team to ensure an exceptional customer experience; Utilized CRM tools; Managed high volumes of calls (call center) and online consumer loan applications maintaining in the top 10% productivity metrics of my team; Achieved licensure to sell insurance protections on consumer assets. - Directly managed on average 15-30 in progress loan applications at once while maintaining fair lending practices and regulatory time management - Created and… Show more Collaborated with customers and lending team to ensure an exceptional customer experience; Utilized CRM tools; Managed high volumes of calls (call center) and online consumer loan applications maintaining in the top 10% productivity metrics of my team; Achieved licensure to sell insurance protections on consumer assets. - Directly managed on average 15-30 in progress loan applications at once while maintaining fair lending practices and regulatory time management - Created and reviewed loan packages and documents with 100% accuracy utilizing a queue system - Provided advisory services to customers based on their financial status and ability to repay their loan

• Loan Coordinator I

  • Feb 2020 - Jun 2021

  - Remotely reviewed loan files for completeness and accuracy, identified missing documentation and maintained contact with lenders to achieve timely lending turnaround times. - Maintained loan pipelines with strict deadlines in a fast-paced environment. - Created loan documentation packages, sent to consumer via DocuSign and confirmed signatures. - Handled any conditions sent from underwriting, and facilitated fee collections into various general ledger accounts. - Updated job… Show more - Remotely reviewed loan files for completeness and accuracy, identified missing documentation and maintained contact with lenders to achieve timely lending turnaround times. - Maintained loan pipelines with strict deadlines in a fast-paced environment. - Created loan documentation packages, sent to consumer via DocuSign and confirmed signatures. - Handled any conditions sent from underwriting, and facilitated fee collections into various general ledger accounts. - Updated job knowledge by participating in educational opportunities and maintained professional networks in house.



Coulee Bank

• United States
• Banking
• 1 - 100 Employee

• Universal Banker

  • Jul 2016 - Feb 2020

  La Crosse, Wisconsin Area Managed a portfolio of 150+ customers and was the first point of contact for questions, inquires, or account changes; Completed new customer onboarding including applications, opening accounts, and provided disclosures; - Fielded on average 25 calls a day as well as walk in appointments - Provided account administration on a daily basis - Completed yearly compliance courses to maintain updated knowledge of deposit products and Federal Regulations

• Bank Teller

  • Feb 2015 - Jul 2016

  La Crosse, Wisconsin Area - Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services. - Performed customer transactions from various types of deposit accounts with high accuracy. - Educated customers on use of online banking and the bank's mobile app. - Performed daily audits on cash drawer and resolved any discrepancies.



Pet Medical Center

• Israel
• 1 - 100 Employee

• Administrative Assistant

  • Jun 2014 - Jan 2015

  Winona, MN Fielded incoming phone calls and scheduled client appointments; Facilitated pet adoptions and meet & greets; Completed daily financial transactions and customer billing coordination. - Prepared and maintained schedules for up to 25 sta daily, weekly & monthly - Audited front oce inventory and placed orders to maintain stock - Participated in manager check-ins, group meetings, and out of oce team building events