Experience

DeVry University & its Keller Graduate School of Management International

• Higher Education
• 1 - 100 Employee

• Student Support Coordinator

  • Feb 2017 - Present

  Complete 35+ daily outbound outreach calls to students in the Central Region. Process transcript orders for a team of Admission Advisors. Code University invoices for Chicago, Chicago Loop, and Gurnee locations. Maintain a relationship with Senior Accounts Payable Coordinator to successfully code and pay invoices. Answer all inbound calls, assisting all Central Region students and warm transfers to the correct department. Organize and schedule team meetings and student activities/events when working on campus. Assist Admissions advisors by setting up admissions testing for potential students. Keep inventory on office supplies and order for all Chicago and Chicago Loop colleagues when necessary. Communicate with building management and submit help ticket when anything in the building is out of order or needs attention. •Promoted from Operations Support Coordinator I to Operations Support Coordinator II in 2018. •Nominated for “Employee of the Month” in 2020. •Awarded “Hardest Worker” by previous Center Dean of the Gurnee Campus. •Chosen out of a group of 4 to attend and assist with career and college fairs with previous manager/Dean of Chicago Campus. •Coordinated meetings and worked with leadership to prepare agendas, reserve rooms, and prepare facilities for classes, meetings, and events. •Assisted advisors and Deans with student enrollment, registration, and service by scheduling appointments, distributing information, and collecting documents. •Successfully revamped “Student Appreciation Week” on campus by communicating with students, inquiring how we can improve and cater to our students. Developed new student activities and food menus dedicated to students’ suggestions. •Selected to assist with unpacking and organizing new Chicago Campus in 2020.



Loyola University Medical Center

• Hospitals and Health Care
• 700 & Above Employee

• Dietary Assistant/Call Center Assistant

  • Jul 2015 - Aug 2016

  Delivered food trays to hospital patients in a timely fashion. Retrieved all food and beverages behind food line while matching it correctly with every order ticket. Maintained great listening and communication skills. •Promoted from part-time to full-time after one month. •Won “Employee of the Month.” •Cross-trained for all positions (Call Center, all 3 positions on the food line, Call Center Assistant, Dishwasher, Tray Passer). •Checked every food tray in detail, ensuring every item requested on the ticket is on the food tray. •Took food orders via phone for patients while adhering to their special diet shown in our system. •Handled all training, effectively preparing new employees for all positions.



Northern Illinois University

• United States
• Higher Education
• 700 & Above Employee

• Student Manager

  • Mar 2013 - Dec 2014

  Performed all duties as a crew worker (stated below). Managed and guided groups of 5-7 employees per shift. Reviewed new hire applications, interviewed applicants, and filled out new hire paperwork. Maintained payroll for current employees. •Developed mass work schedules successfully, accommodating every employee's schedule outside of work. •Received “Manager of the Month” award by Dining Manager.•Trained employees who later became Student Manager.

• Crew Worker

  • Nov 2011 - Mar 2013

  Maintained and organized stock on both the floor and the stockroom. Organized products by expiration date and rotated appropriately. Maintained sanitation throughout environment. Performed cashier duties. •Recipient of “Employee of the Month” award.•Provided excellent customer service skills to hundreds of students.