Experience

Clinical Laboratory Partners

• Phlebotomy Supervisor

  Supervised 30 plus employess across the central part of connecticut. Training, process improvment. time managerment, employee development, groomed high potential employees enabling them to grow with the company, payroll, attendance includng FMLA, performance reviews, project teams. Supervised 30 plus employess across the central part of connecticut. Training, process improvment. time managerment, employee development, groomed high potential employees enabling them to grow with the company, payroll, attendance includng FMLA, performance reviews, project teams.



Quest Diagnostics

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Phlebotomist Supevisor/Client Service Rep Supervisor

  • Oct 1994 - May 2009

  Supervised 30 plus employess within the call center. Training, process improvment. time managerment, employee development, groomed high potential employees enabling them to grow with the company, payroll, attendance includng FMLA, performance reviews, project teams, engaged employees and solicited ideas on how to better improve processes and reduce waste. Monitored calls for quality. Problem resolution and direct client contact when issues needed to be tended to. Creative scheduling, reduction in overtime, justification of additonal or less staff needed to meet the business needs. Customer service training. Show less