Jessica Hoang
Director of Ecommerce and Strategic Planning at Lofta- Claim this Profile
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Bio
Experience
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Lofta
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United States
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Retail Health and Personal Care Products
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1 - 100 Employee
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Director of Ecommerce and Strategic Planning
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Nov 2022 - Present
San Diego, California, United States
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Manager of Client Services
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Jul 2021 - Nov 2022
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Client Specialist
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Oct 2020 - Jul 2021
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Advanced Medical Reviews
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United States
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Insurance
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1 - 100 Employee
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Medical Case Coordinator
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Aug 2017 - Sep 2020
Culver City, California -Manage the training team to on-board new case processing and clinical staff employees, and introduce foundational practices and protocols (implement and optimize training material) -Compose explicit and detailed case reports with patient clinical information: inclusive of reviewed services, and simplified rationales, with critical quality assurance -Coordinate with physicians in a diverse and specialized network to produce high quality medical cases -Diligently correspond… Show more -Manage the training team to on-board new case processing and clinical staff employees, and introduce foundational practices and protocols (implement and optimize training material) -Compose explicit and detailed case reports with patient clinical information: inclusive of reviewed services, and simplified rationales, with critical quality assurance -Coordinate with physicians in a diverse and specialized network to produce high quality medical cases -Diligently correspond interdepartmentally and externally (direct client-facing interactions) to streamline workflow and assure prompt delivery of reviews -Coordinate among several workflow teams while playing an integral role in the dynamics of a client-based peer review team, monitoring general emails, and coordinating submitted chat and phone queue items Show less
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Emergency Medical Technician
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Jul 2017 - Dec 2018
Los Angeles -Executed life-support skills to efficiently and safely transport emergent patients -Monitored and provided as-needed medical care -Assessed patient conditions through in-depth physical and verbal examinations -Maintained current knowledge of treatment protocols and response requirements
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UCLA Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Clinical Care Extender
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Sep 2015 - Jun 2017
Greater Los Angeles Area -Worked as a clinical intern in various hospital departments, including oncology, medical/surgery, pediatrics, and the emergency room -Assisted specialty nurses and certified nurse assistants with routine patient care -Shadowed physicians, and observed unique procedures
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Scripps Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Clinical Laboratory Intern
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Apr 2012 - Jun 2012
Greater San Diego Area -Shadowed technicians from various clinical laboratory departments, including hematology, microbiology, pathology, immunology, virology, and blood bank -Worked as an interdepartmental liaison, and communicated directly with hospital personnel and patients seeking acute respiratory and cardiac care
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Education
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University of California, Los Angeles
Bachelor of Applied Science (B.A.Sc.), Physiology, General -
High Tech High
High School Diploma, A