Experience

Together for Mental Wellbeing

• United Kingdom
• Mental Health Care
• 100 - 200 Employee

• Referral Coordinator

  • Dec 2021 - Present

• Senior Administrator

  • Oct 2021 - Nov 2021

  Along with the responsibilities of the Administrator position, I now conducted 1 to 2 phone call triages a week with clients on the Waiting List.

• Administrator

  • Mar 2021 - Sep 2021

  Directly supporting the Referral Coordinator in the upkeep of Warwickshire’s waiting list. Processing referrals onto the relevant systems accurately and efficiently, to ensure they were readily available for the Referral Coordinator to assess and Floating Support Workers to easily access client information once allocated. Contacting clients to introduce our service and arrange a triage appointment with them on behalf of the Referral Coordinator, booking said triage appointments into Referral Coordinator’s calendar. Conducting welfare calls to clients on the waiting list to check in on their well-being and ensure the Referral Coordinator had up-to-date information on clients’ housing situations. Monitoring engagement level of clients on Waiting List, writing and posting letters requesting contact when clients first disengage. Running the End of Support questionnaire with clients who had finished support, collecting qualitative data that would be used to analyse our strengths and weaknesses in support. Creating relevant spreadsheets to capture quantitative data from the End of Support questionnaires to support Service Manage in providing relevant information for the necessary QPIs requested by the Commissioner at Warwickshire County Council. Being first point of contact on the office landline phone number, taking messages from external professionals and providing guidance where possible relevant support to pre-existing and potential service users. Monitoring the office email address, providing the digital equivalent of support provided with the office landline. Keeping tabs of office stock and ensuring the required supplies are ordered and available when necessary for the team.



Oxfam

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Social Media/Marketing & Retail Volunteer

  • Dec 2019 - Jul 2020

  Management of the shop’s social media feeds, including Twitter and Instagram, in order to promote the store and Oxfam as a confederation. This included volunteer drives, the promotion of new products and campaigns raising awareness for Oxfam's initiatives. Administration duties, including cash handling, answering telephone queries and processing of daily banking. Provided excellent customer service through effective communication skills to establish that customers’ needs were met, queries answered and that they were made to feel welcome in the store. Worked behind the till, processing sales, refunds. Received and processed donations made to the store, including the handling of Gift Aid.



Lifestyle Leisure

• Warwickshire, United Kingdom

• Volunteer

  • Apr 2016 - Feb 2017

  Maintaining the presentation of the store, through upkeep of both displays and the cleanliness and organization of the store itself to ensure that the store was presentable and that stock was visible and accessible to customers Providing helpful customer service whilst working behind the till and on the store floor through effective communication skills, in order to establish that customers felt both welcome and comfortable in the store Effectively applying my multi-tasking abilities to balance the management of stock delivery with the provision of customer service, especially if the store was low on staff during that moment