Jessica Peters
Customer Success Team Lead at REISift - Real Estate Sales and Marketing Ninjas- Claim this Profile
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Bio
Credentials
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Learning HubSpot
LinkedInMay, 2022- Nov, 2024 -
Learning Notion
LinkedInMay, 2022- Nov, 2024
Experience
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REISift - Real Estate Sales and Marketing Ninjas
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United States
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Real Estate
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1 - 100 Employee
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Customer Success Team Lead
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Apr 2023 - Present
As a Customer Success Team Lead, I am responsible for leading a team of customer success representatives to ensure customer satisfaction and retention. I work with cross-functional teams to develop and implement strategies to drive customer growth and deliver high-quality service. Key Responsibilities: Lead and coach a team of customer success representatives to ensure customer satisfaction and retention Collaborate with cross-functional teams, including sales, marketing, and… Show more As a Customer Success Team Lead, I am responsible for leading a team of customer success representatives to ensure customer satisfaction and retention. I work with cross-functional teams to develop and implement strategies to drive customer growth and deliver high-quality service. Key Responsibilities: Lead and coach a team of customer success representatives to ensure customer satisfaction and retention Collaborate with cross-functional teams, including sales, marketing, and product, to develop and implement customer success strategies Monitor and analyze customer feedback and usage data to identify areas for improvement Develop and implement training programs to ensure team members have the necessary skills and knowledge to provide exceptional service to customers Create and maintain customer success metrics to track team and individual performance
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Customer Education Specialist
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May 2022 - Apr 2023
Currently I am a Customer Education Specialist on the Customer Success Team. my current responsibilities include: Managing the education center and building new training content in the form of written training guides, recorded training videos, and knowledge base help articles. Working with Videographer to create educational Videos for YouTube Working closely with customer success managers, product, and customer support to provide account notes, fill education gaps, and as-needed… Show more Currently I am a Customer Education Specialist on the Customer Success Team. my current responsibilities include: Managing the education center and building new training content in the form of written training guides, recorded training videos, and knowledge base help articles. Working with Videographer to create educational Videos for YouTube Working closely with customer success managers, product, and customer support to provide account notes, fill education gaps, and as-needed support to retain and grow customers Maintaining and hosting Monthly Live Training/Challenges/Courses Taking customers through a process and have them find success every day Meeting with customers for strategy, onboarding, retention Teaching users how to best use and implement the software in a way that maximizes their success. Keeping detailed notes and updating user account information in Hubspot. Providing customer support when needed. Worked closely with design to create training resources. Designed, wrote implemented newsletter that is sent out weekly to users
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LIZA JACKSON PREPARATORY SCHOOL
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United States
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Primary and Secondary Education
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1 - 100 Employee
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Mathematics Teacher
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Aug 2017 - May 2022
Developed and implemented a training strategy with corresponding curriculum to achieve the organization's goals Scheduled virtually-led and in-person training sessions, including scheduling conference rooms, setting up virtual meetings, sending meeting requests and managing classes. Modified curriculum to best support the organization’s long-term performance objectives Created and delivered high-impact presentations using multiple technology platforms, including Microsoft Excel and… Show more Developed and implemented a training strategy with corresponding curriculum to achieve the organization's goals Scheduled virtually-led and in-person training sessions, including scheduling conference rooms, setting up virtual meetings, sending meeting requests and managing classes. Modified curriculum to best support the organization’s long-term performance objectives Created and delivered high-impact presentations using multiple technology platforms, including Microsoft Excel and PowerPoint as well as Google Docs, Google Slides and Google Sheets. Conducted performance gap analysis to assess current state and prioritize performance issues Delivered materials using various training techniques, including classroom model, small groups, and one-on-one interventions Collaborated with senior leaders to develop a system to monitor the performance and duties of over 30 projects and committees on a quarterly basis Functioned as valuable committee member with a team focused on stakeholder engagement and client satisfaction Documented various data points with extreme accuracy for strict compliance records Show less Developed and implemented a training strategy with corresponding curriculum to achieve the organization's goals Scheduled virtually-led and in-person training sessions, including scheduling conference rooms, setting up virtual meetings, sending meeting requests and managing classes. Modified curriculum to best support the organization’s long-term performance objectives Created and delivered high-impact presentations using multiple technology platforms, including Microsoft Excel and… Show more Developed and implemented a training strategy with corresponding curriculum to achieve the organization's goals Scheduled virtually-led and in-person training sessions, including scheduling conference rooms, setting up virtual meetings, sending meeting requests and managing classes. Modified curriculum to best support the organization’s long-term performance objectives Created and delivered high-impact presentations using multiple technology platforms, including Microsoft Excel and PowerPoint as well as Google Docs, Google Slides and Google Sheets. Conducted performance gap analysis to assess current state and prioritize performance issues Delivered materials using various training techniques, including classroom model, small groups, and one-on-one interventions Collaborated with senior leaders to develop a system to monitor the performance and duties of over 30 projects and committees on a quarterly basis Functioned as valuable committee member with a team focused on stakeholder engagement and client satisfaction Documented various data points with extreme accuracy for strict compliance records Show less
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Santa Rosa County Public Schools
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Education Administration Programs
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700 & Above Employee
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Mathematics Teacher
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Aug 2015 - Mar 2017
Effectively conveyed technical information to a non-technical audience Demonstrated empathy for students and other stakeholders in order to allow them to meet their full potential. Handled multiple responsibilities simultaneously Effectively conveyed technical information to a non-technical audience Demonstrated empathy for students and other stakeholders in order to allow them to meet their full potential. Handled multiple responsibilities simultaneously
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Education
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2013 - 2015
University of West Florida
Bachelor's degree, Mathematics
Community
