Experience

Allergy Partners P.A.

• United States
• Medical Practice

• Practice Development Coordinator

  • Nov 2009 - Present

  o Helped develop the Practice Ambassador program which is now used nationwide as marketing and patient service protocolo Created monthly Meaningful Use spreadsheets o Developed and implemented customer service trainingo Developed and implemented strategies to generate more revenue by increasing new patient referralso Designed and ordered branded collateral itemso Kept marketing budgeto Created company advertisementso Visited over 200 referring physician offices monthly where I would organize catered lunches and educate physicians and staff on most recent allergy and asthma developments as it pertains to our business relationship and mutual patientso Increased revenue from new patient visits by 302% in the three years that I was developing the aforementioned marketing and customer service strategieso Creatively marketed our services to non-traditional referral sources such as pharmacies, veterinary offices, schools, and universitieso Daily maintained Allergy Partners Facebook, Twitter, and Web site blog contento Personally responded to and followed up with all patient questions, feedback, and comments left on our Web siteo Planned and hosted various customer/patient appreciation days o Hosted receptions for referring physicianso Helped develop marketing strategies with corporate office to implement customer education, development, and sales of a cutting line air purification technologyo Became a vital part of training and incorporating the Patient Portalo Interpreted from English to Spanish and from Spanish to English for eleven physicianso Translated all important company patient health, financial, and policy forms from English to Spanisho Worked with the corporate IT department to troubleshoot, navigate, and set up computers, scanners, cameras, fax machines, etco Trained clerical staff on front desk patient reception, and other clerical duties such as answering phones, scheduling, etc. o Trained on CPS and GE EMR systems.