Customer Experience Team Leader, Key Account Specialist

• Mar 2019 - Present

-Acting as the main point of contact between key client and internal teams-Compiling reports on account progress, goals, and forecasts-Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions

Customer Experience Team Leader

• Sep 2017 - Mar 2019

-Provides daily direction and communication to CE team -Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.-Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.-Ensures employees have appropriate training and other resources to perform their jobs.-Ensure the accurate, efficient and timely processing of quotes, orders, general requests-Respond and resolve customer requests and concerns

Customer Experience Representative

• Feb 2016 - Sep 2017

Operations Lead

• Feb 2015 - Feb 2016

Daily operations of the Floor, Visitor Service and Café teams Handling team call offs Monitoring team rotations Providing back up floor coverage Handling customer challenges Trouble shooting areas of concern during high traffic days Accurately handling cash transactions Providing support to call center Assisting café with any needs including scheduling and ordering

Floor Team Lead

• Oct 2014 - Feb 2015

Floor Team

• Jan 2014 - Oct 2014

Lead Territory Merchandising Rep

• Jun 2012 - Feb 2016

Responsible for rotation of products, movement of shelving, installing of professional displays along with team and time management of sometimes more than 20 employees at a time. Assisted and managed opening of new store locations on a strict deadline with limited helping hands. Problem solving and self motivation were key in the success of this job. Responsible for rotation of products, movement of shelving, installing of professional displays along with team and time management of sometimes more than 20 employees at a time. Assisted and managed opening of new store locations on a strict deadline with limited helping hands. Problem solving and self motivation were key in the success of this job.

Programs Provider

• Jan 2013 - Jun 2015

Curriculum development for Lego Robotics Substitute Program Leader when needed Program Provider for multiple courses at multiple schools Curriculum development for Lego Robotics Substitute Program Leader when needed Program Provider for multiple courses at multiple schools

Customer Service Representative

• Mar 2011 - Jun 2012

Answering phone calls Data Entry Customer product researching and quoting Organizing and updating out of date processes Filing Upkeep catalog room Answering phone calls Data Entry Customer product researching and quoting Organizing and updating out of date processes Filing Upkeep catalog room

Sub Secretary

• Feb 2010 - Mar 2011

Secretary fill in in multiple departments as needed Data entry Answer and redirect phone calls Assisted with projects reorganizing accounts payable/recieveable dept to make processes more efficient Secretary fill in in multiple departments as needed Data entry Answer and redirect phone calls Assisted with projects reorganizing accounts payable/recieveable dept to make processes more efficient

Contractor

• Nov 2009 - Mar 2010

Special Project Data Entry and Organizer Special Project Data Entry and Organizer

Marketing, Sales and E-Commerce Co-Op

• Jul 2008 - Sep 2009

First real business oriented position Co-Op through Kettering University, self obtained at a Co-Op fair First real business oriented position Co-Op through Kettering University, self obtained at a Co-Op fair

Professional Pizza Handler

• Dec 2007 - Jul 2008

Trusted to create delicious masterpieces served in a box. Trusted to create delicious masterpieces served in a box.

Marketing Internship

• Apr 2008 - Jun 2008

Hands-on internship in marketing department Hands-on internship in marketing department