Experience

Beach Riot LLC

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Customer Experience Manager

  • Jan 2022 - Present

• Customer Experience Manager

  • Jan 2022 - Present



Koral Activewear

• Customer Service Manager

  • Oct 2016 - Dec 2021

  Direct and oversee all aspects of customer service operations, to include allocation, distribution, vendor compliance, e-ecommerce and fulfillment. Collaborate with production, finance, marketing, merchandising, and visual to ensure the ecommerce site strategy and product roadmaps are executed as planned. • Primary liaison for all direct-to-consumer inquiries by telephone and/or email • Manage a high volume workload for direct-to-consumer as well as wholesale accounts • Assists in implementing process and procedures to improve daily operations



Affliction Clothing

• Ecommerce Manager

  • Aug 2016 - Oct 2016

• Customer Service

  • Dec 2014 - Oct 2016

  I handle customer complaints, billing questions and account management. I repair trust, locate resources for problem resolution and design best-option solutions.Manage a high volume workload within a deadline-driven environment. Resolve high volume inquiries in any given week and consistently meet performance benchmarks in all areas (speed, accuracy, volume)Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s primary contacts.Responded to a variety of consumer inquiries, resolves questions, and directs consumers to the appropriate resolution channel when needed.Process department RA for products returned to the distribution center.Manage the open orders/shipping accounts for 3 sales reps as well as 3 other smaller business within the company.



Lucky Brand

• United States
• Apparel & Fashion
• 700 & Above Employee

• Wholesale Allocator

  • Sep 2013 - Dec 2014

  -Wholesale Allocations-Work with planning on minimizing Oversolds in Full Circle-Work closely with manager on forecasting projections for allocations -Wholesale Allocations-Work with planning on minimizing Oversolds in Full Circle-Work closely with manager on forecasting projections for allocations



Show Me Your Mumu

• Customer Service Manager/Operations

  • Jun 2012 - Sep 2013

  -Manage Ecomm/Wholesale Accounts-Work directly with sales on gathering daily reports needed-Full Allocations for Wholesale and Ecomm-Invoicing-Billing-Inventory Management -Manage Ecomm/Wholesale Accounts-Work directly with sales on gathering daily reports needed-Full Allocations for Wholesale and Ecomm-Invoicing-Billing-Inventory Management



Hudson Jeans

• United States
• Apparel & Fashion
• 1 - 100 Employee

• Allocation Coordinator/Consumer Replacements

  • Jun 2012 - Dec 2012

  -Manage Allocation-Make sure cuts will be in on time to cover orders within shipping window-Review/Clean up any Negative on-hands-Clean system/make sure styles are not oversold.-Consumer Replacements-Email with consumers who are having problems with jeans and make sure they get the proper replacement-Invoice all orders daily-Issue Return Authorizations

• Customer Service Representative

  • Jun 2010 - Jun 2012

  -Managed East Coast sales reps accounts.-Connected directly with East Coast customers to get orders shipped out within shipping window.-Reorders-Return Authorizations-Invoicing



Affliction Clothing

• Sales Assistant

  • Oct 2008 - May 2010

  Connected directly with East Coast customers-Managed and sent out Linesheets weekly-Placed orders with customers and entered them into the system-Managed East Coast accounts Connected directly with East Coast customers-Managed and sent out Linesheets weekly-Placed orders with customers and entered them into the system-Managed East Coast accounts