Experience

Heartcore Pilates

• United Kingdom
• Health, Wellness & Fitness
• 1 - 100 Employee

• Head of Business Operations

  • Oct 2019 - Present



Psycle

• United Kingdom
• Health, Wellness & Fitness
• 1 - 100 Employee

• Regional Manager

  • May 2017 - Dec 2018



Dropit Shopping

• United Kingdom
• Software Development
• 1 - 100 Employee

• Head of Account Management

  • Aug 2016 - May 2017

  Hands-free shopping, store to door. Dropit is a shopping experience that enables customers to shop 'hands-free' by creating a network that allows their purchases to be delivered to their hotel or home. Download the Dropit app for the ultimate one-stop-shop with one delivery and one price. As Head of Account Management I was responsible for:• Managing 25+ key retailer accounts in London's Regent Street and Oxford Street • Onboarding new stores through training, installation, and on-going staff engagement• Oversee all B2B relationships and B2C customer services through monitoring all customer services contact channels • As member of the Operations team, work cross-functionally with IT, logistics and marketing channels to create and to create and action solutions to provide the best customer experience



Mindbody

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Regional Account Manager

  • Jan 2016 - Aug 2016

  In my short time working at MindBody, I was able to bring my experience in health and fitness to the fast-growing Saas industry by leveraging technology to improve the wellness world. I was hired on as a Regional Sales Account Manager to help grow and manage an international sales team in the London office. A few of my responsibilities as RSM included:• Recruit, rebuild and coach an international sales team of 20+ account managers• Hired 19 sales managers into build out foreign-laungage speaking teams • Created monthly team incentive programs to drive engagement, results and team morale• Introduced employee development plans to encourage personal and professional growth • Promoted 6 Sales Account Managers to level-up positions



lululemon

• Canada
• Retail
• 700 & Above Employee

• Flagship Manager + NSO Trainer

  • May 2014 - Sep 2015

  Launched and managed lululemon athletica's first European store. Responsible for all aspects of store functions including:• Recruiting/Hiring and pipeline succession planning• Regional trainings for new market stores within greater London area and Scotland• Financial forecasting and exceeding annual sales targets• Merchandising/sell-through strategy• New market research and community outreach• Event management for both local store level and London-wide lululemon events• Coach to 35+ employees and developed employees to move into their next role including developing successor who moved from Assistant Store Manager role to Store Manager• Mentor to new Store Managers within the UK region

• Brand & Community

  • Feb 2014 - Apr 2014

  Worked alongside Director of Brand + Community to successfully launch lululemon athletics's first European store including: • Project lead for 'Cheeky Yoga': worked with 20+ London based yoga studios to offer full day of complimentary yoga. Managed internal microsite and worked cross-functionally with HQ in Vancouver to assist studios in student sign up and manage metrics of new student login and retention; Organized local 'taxifesto' marketing strategy to provide complimentary rides for students, key influencers and staff to and from yoga studios across London• Oversaw VIP guest list maintenance and invitations for new store opening launch party and acted as liaison with 3rd party PR company to execute successful grand opening event• Acted as store support for grand opening week/weekend

• Store Manager

  • May 2012 - Feb 2014

• Assistant Store Manager

  • Nov 2010 - May 2012

  Worked alongside Store Manager in supporting all store operations including:• Responsible for being Store Manager’s wing (wo)man in all store operations including: hiring/recruiting, scheduling, budget management, team performance management, inventory management and sell-through strategy• Led community team and oversaw store marketing initiatives • Led Ambassador scouting and onboarding processes• Coached and developed team and identified successors for leadership potential • Regional team lead for Bryant Park Yoga project for Summer 2010 and Summer 2011 projects by organizing and executing ongoing yoga classes to the greater NYC public reaching over 600+ attendees weekly from May-September • Attended regional leadership trainings • Selected to attend lululemon’s annual Leadership Conference based on high potential + performance in Vancouver, British Columbia

• Key Leader

  • Feb 2010 - Oct 2011

• Educator

  • Jul 2009 - Jan 2010