Cyber Integrator V / Organizational ISSM

• Aug 2022 - Present

Provides RMF program support required to obtain, support and maintain Authority to Operate (ATO) approvals for Army Aviation Mission Systems and Architecture (AMSA) and Combat Aviation Brigade Architecture Integration Lab (CABAIL) IT systems, applications, and networks. Prepares and delivers documentation, technical data, and computer data needed for the submission of Enterprise Mission Assurance Support Service eMASS) in support of RMF activities. Works with the technical security team to identify, fix, and provide information regarding resolving vulnerabilities, configuration settings, and computer incidents. Supports the operation and information security of programs/projects, laboratory instrumentation, and data analysis systems supporting the AMSA, CABAIL and community, customers, and partners. Conducts and reviews vulnerability and compliance scans of information systems hardware and software, review and monitors audit records of information systems in accordance with DoD/Army regulations and NETCOM Standard Operating Procedures. Supports configuration management and documents any deviations or issues with meeting STIG or FISMA compliance. Creates and maintains Cybersecurity Assess & Authorize (A&A) documentation including Department of Defense (DoD) Cybersecurity Certification and RMF documentation, Memorandums of Understanding (MOU), Memorandums of Agreement (MOA), and Authority to Operate (ATO) artifacts. Provides support in accordance with Federal, DoD, Army, Command, and local policies and regulations. Supports the transition to and operation under RMF 2.0 as directed by the Government. Analyzes the RMF 2.0 transition impacts and then propose and implement Government-approved technical and cybersecurity solutions to ensure AMSA and CABAIL maintains consistent ATOs for its applications, systems, and networks. Show less

Weapons Systems Cyber Technical Engineer

• May 2022 - Aug 2022

Chief Information Security Officer

• Jun 2019 - Jun 2022

Intel Information Security Branch Head

• Aug 2017 - Jun 2019

Marine Corps S6 Operations Officer

• Apr 2016 - Aug 2017

GNOC - Technical SME / Task Lead

• Feb 2014 - Jun 2016

Significant contributor to directorate wide optimization initiative streamlining support request and reducing overhead associated with all the services the SCI Enterprise Officer (SEO) provides saving the government millions of dollars over the next couple years. Developed detailed process converting a very primitive log book into a thorough online turnover capability making all reporting detailed, consistent and distributed in real time as well as established, developed and executed Standard Operating Procedures for services, escalation of services within the MCISRE.Authored the Service Catalog which allows the customer visibility on all Services we provide and what thresholds we deliver them under. Assisted with the redesign of the Information Technology Service Management (ITSM) tool, allowing the SEO to decommission the custom developed 10 year old ticketing reducing overall time each work request is completed and enhanced the cyber security posture of our network. Attended weekly VTCs on behalf of the SEO communicating bidirectional requirements and logistics in support of 9 separate special MAGTF transitions on to the tactical edge via (MCTES) Hasty. Responsible for mentoring of 22 GNOC members, active duty and contractor. Responsible coordinating support with internal and external team for services (system and network engineers as well as external Vendors). Serves as an interface for internal departments for issues as customer service, requirements, work scope, information technology services, network services, engineering needs, security incidents. Elected member of the User Technical Meeting in direct support of DIRINT efforts to identify top issues within the Marine Corps Intel community, provide solutions and streamline the design and creation of products to meet the needs and resolve issues identified from around the Intel community. Assisted with design and development of “SIMPL.” Show less

Cyber System Administrator II

• Mar 2013 - Feb 2014

Supporting cyber systems administration for Marine Corps Information Operations Center • Maintains smooth operation of multi-user computer systems, including coordination with network administrators in support of the United States Marine Corps. • Interacts with users and evaluates vendor products. • Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery. • Develops and monitors policies and standards for allocation related to the use of computing resources. • Responsible for setting up administrator and service accounts, maintaining system documentation, tuning system performance, installing system wide software, hardware and allocating mass storage space. • Responsible for setup, installation and management of non-secure and secure VTC’s, VOIPs, and STE’s for command. • Responsible for coordination, configuration and support of remote access/VPN setup for laptops for members deployed or on TAD. • Assist and support Network Admins with network setup, management, and patching. Show less

Information System Security Engineer

• Nov 2008 - Feb 2013

• Worked as a Security Engineer for the Secure Applications team. Responsible for working Secure Application trouble tickets as well as Information Assurance Tickets. • POC for secure based email systems and office products. POC for Site SSO’s for adding new Codewords for users and sites as well as modifying and deleting codewords in the system. • POC for IA team and users/sites/computers for adding/modifying permissions to USB devices, CD/DVD write permissions in the Sanctuary Command and Control Center. • POC for command/IA team for verifying mail that is identified as not classified correctly or sent to unauthorized users/sites and ensuring proper receipt or notifying sender of cause of failure. • POC for IA team for System Auditing from the Engineering/System Administrator side. Created repositories, collections, and alerts for the InTrust system. • Worked as Systems Administrator for ISAT division. Responsible for handling trouble tickets for customers, ensuring prompt reply, effective solutions, and superior customer support. • Answers a broad array of trouble calls for users from account creation, hard drive creations, software installations, hardware installations, software and hardware troubleshooting and system deployments. • Lead for the Network Wide systems network migration of over 2500 client workstations, converting from desktops to thin clients and migrating from one major network to another. Effectively troubleshooting migration issues and identifying software/hardware compatibility issues. Show less

Technical Support Specialist II

• Aug 2010 - Jun 2011

• As the TSS II on a systems integration and development team, responsible for performing System Administration level testing on the TCAC systems for the United States Marine Corps. • Single handily compiled and drafted the Systems Administration Handbook for the Marine Corps TCAC systems. A unique system of several working platforms and networks with integrated software for use in the Tactical War Environments. • Provided electronic and phone support for field users from around the world. • Single handily compiled and wrote the Marine Corps School House TCAC Systems Administration Course Material. This included Instructor Guides, Student Guides, Lesson Plans and tests to be used in the new upcoming Marine Corps School House for TCAC. • Subject Matter Expert for the Marine Corps Prowler Aircraft onboard Intel Systems. Complied instruction guides and training material for operating the onboard systems for gathering and analyzing raw Intel data collected from mission flights. Show less

Computer Systems Analyst

• Jun 2007 - Nov 2008

• U.S. NAVY DMS Systems support of Classified and Unclassified Messaging systems. Maintain and support of Windows 2003 servers, Windows XP workstations, Exchange 2003, Exchange 5.5. • Support of remote dialup users, system upgrades, apply patches and hot fixes, and troubleshoot system errors. • Development, Testing and Engineering of Naval Communications Systems and Naval Classified systems from bare bone level. • Site implementation and installation, while also providing onsite support and training to users. • Creation of system documentation, training material, SII (system installation information and tech notes. • Assistance with system development purposing new concepts and ideas to enhance current systems. Show less

Information Systems Technician PO2

• Jun 2003 - Jun 2007

As the Subject Matter Expert for the Fleet Siprnet Messaging System responsbile for documentation and technical data support of the system.Responsbile for researching information that will decrease the risk to schedule and will improve consistency prior to shore installations and also using engineering and analytical discipline methodologies to ensure that the systems designed are safe, secure and are operation and maintenance friendly. Provided Evaluation of technical proposals for system implementation and technical and administrative support for Pacific Fleet Communication. While working as the Traffic Watch Officer of her duty section prior to becoming the Subject Matter Expert for FSM, responsible for mentoring, coaching, training and monitoring of military personnel of customer service practices as a Supervisor of eight to ten personnel. Responsible for maintaining the people on the watch floor as well as overseeing all operations, problems, solutions and events that occurred while on watch and reporting them to the proper chain of command. Responsble for making the overall decisions on troubleshooting and problem solutions when problems arrised on the watch floor. As a watch stander when first arriving to the command Ms. James was responsbile for informational support to data bases for the automated tracking and management of change documents and trouble reports, support for and with C4ISR systems, Installation and configuration of LAN/WAN - SIPR/NIPR networks, troubleshooting of computer control groups, hardware, software, and peripherals. Show less