Experience

NEL

• United Kingdom
• Hospitals and Health Care
• 200 - 300 Employee

• Senior Contract Manager

  • Nov 2018 - Present

  Over 10 years experience in NHS commissioning, service redesign, acute and primary care operations and contracts

• Principle Associate - Contracts

  • Mar 2016 - Jan 2019

  Acting as the contract lead for all community and intermediate service contracts for our client Croydon CCG ensuring quality of service provision and adherance to contract.



Croydon NHS

• Hospitals and Health Care
• 1 - 100 Employee

• Programme Lead

  • Jan 2014 - Feb 2016

  Senior pathways manager leading on several clinical specialities streamlining service areas, identifying and implementing QIPP savings. Role Includes; identifying project areas, implementation, data analysis, service procurement and pathway implementation.Has identified £2million savings in 14/15 through QIPP and service redesign. Also area lead for GP network in Croydon enabling the GPs to become clinical commissioners.

• Project Manager

  • May 2010 - Jan 2014

  Project Management and Service Development; Project Management: Project managed a £1.4 million GP referral system from the design to procurement stage to contract negotiation and management. Negotiated financial rates and design with strategic bodies. Continued performance management of the contract throughout duration. This resulted in a much more cohesive, robust referral service and led to significant savings for the organisation.Service Development: Revised clinical pathways which resulted in a more efficient, cash releasing services, increased uptake and improved customer satisfaction.



NHS Croydon

• Primary Care Support Officer

  • May 2008 - May 2010

  Contract Management: Led annual provider contractual reviews - Issued contractual breaches, negotiated resolutions to financial disputes, reported on performance issues as well as producing summary management reports. The reviews enabled a more robust system of reporting and contract improvements. Achievements resulted in my being fast tracked into a promotion within a different team.Improved the uptake of a vaccination programme by commercial promotion and negotiating a competitive price for the product with the stakeholders. Involved close negotiations with a range of strategic bodies and clients to deliver a mutually satisfactory agreement.

• Executive Office Assistant

  • Jan 2007 - May 2008

  Worked in a variety of administration roles, during which several financial systems, reporting and administration methods were improved and updated creating a more accessible system for all the staff. Worked within a Patient Advice and Liaison Service, providing customer service to members of the public and interfacing with other external organisations. Efficiently took over the position and as a result was promoted to a permanent and more senior administration role within the company.



ASpire

• Volunteer

  • Jan 2003 - Jan 2004

  Worked regularly as a volunteer on a 1:1 basis with a client with learning disabilities developing their interpersonal and communication skills through training. The client subsequently received several job opportunities as a result of my support. This also developed my own ability to listen and to motivate others. Worked regularly as a volunteer on a 1:1 basis with a client with learning disabilities developing their interpersonal and communication skills through training. The client subsequently received several job opportunities as a result of my support. This also developed my own ability to listen and to motivate others.