Experience

nbn® Australia

• Australia
• Telecommunications
• 700 & Above Employee

• Human Resources Lead

  • Mar 2020 - Present

• Customer Advocacy Lead

  • Sep 2017 - Mar 2020

  • Manage key customer relationships with Tier 1, Tier 2, growth accounts and key internal stakeholders, including primary contact for Network escalations. • RSP escalation management for all Network Assurance related issues and queries. • Identify Customer improvement opportunities, drive deliverables and embed programs of work to create a great customer experience.• Identify internal inconsistencies impacting customers and drive process improvements with relevant teams through BPE methodology.• Represent the nbn Network Assurance team within various forums both internal and external, leading as the Voice of the Customer.

• Program Support Officer

  • Apr 2015 - Sep 2017

  Provides executive support to the Executive General Manager, Network Operations and Assurance.



Michael Page

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Account Administrator

  • Feb 2013 - Apr 2015



Support Technology Pty Ltd

• Australia
• Information Technology & Services
• 1 - 100 Employee

• Administrative Assistant

  • Feb 2011 - Dec 2012



Brisbane Catholic Education

• Australia
• Education Administration Programs
• 700 & Above Employee

• Office Administrative Assistant

  • Feb 2008 - Feb 2011