Experience

Just One Dime

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Director of Customer Success

  • Feb 2022 - Nov 2022

  Remote Daily collaboration with the Vice President of Operations Lead and mentor Sr. Managers and Managers directly impacting 250+ indirect reports Partner with Directors throughout the organization to establish CRM programs from conception, coaching criteria, KPI baselines throughout other departments, and fostering a culture of learning. Demonstrated strong negotiating skills discussing business agreements with Third Party Logistics companies to build relationships and establish business… Show more Daily collaboration with the Vice President of Operations Lead and mentor Sr. Managers and Managers directly impacting 250+ indirect reports Partner with Directors throughout the organization to establish CRM programs from conception, coaching criteria, KPI baselines throughout other departments, and fostering a culture of learning. Demonstrated strong negotiating skills discussing business agreements with Third Party Logistics companies to build relationships and establish business agreements Recommended staffing based on future planning of the business needs Recruit, Train, and staff for scalability of new departments while establishing the baseline of KPIs within performance. Scaled the Online Arbitrage department from conception to over 250+ FTE Implemented new payroll structure and program to increase employee experience through Wise system Created and Implemented Standard Operating Processes (SOPs) to increase effectiveness by 50% among employees and increase productivity by 50% implementing Hubstaff across the organization Increased profitability of new programs by 20% Set clear expectations that align with the future business decisions of the company aligning the goals to exceed profitability. Appropriately prioritize team goals and individual goals to achieve business objectives effectively. Build relationships and communicate effectively with Executive leadership to ensure performance direction aligns with the vision Proficient in Amazon Seller Central, Workramp, Hubstaff, Hubspot, Google Space, Microsoft Suite, Aspect, Twilo, Power Bi, Quickbase, and Sharepoint Show less



Asurion

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Manager

  • Jul 2015 - Feb 2022

  Collaborate and cooperate with other functional areas, including Human Resources, Training, Workforce, Sales enablement, and Finance/Payroll Manage and grow a team of 17+ direct reports Accomplished Manager of the year in 2019 Launched sales program within the call center location, training, recruiting, leading sales huddles, coaching/feedback sessions, and motivating all sales supervisors and indirect reports Provide leadership, direction, support, and career development to call… Show more Collaborate and cooperate with other functional areas, including Human Resources, Training, Workforce, Sales enablement, and Finance/Payroll Manage and grow a team of 17+ direct reports Accomplished Manager of the year in 2019 Launched sales program within the call center location, training, recruiting, leading sales huddles, coaching/feedback sessions, and motivating all sales supervisors and indirect reports Provide leadership, direction, support, and career development to call center experts in a manner that is consistent with Asurion’s core values and business objectives. Delivering sales results in a fast-paced sales environment, creating incentives for my team, and peer team, and providing ideas for continual motivation to achieve business goals. Appropriately prioritize team goals and individual goals to effectively achieve business objectives. Communicate frequently and openly to motivate team members to achieve the call center's goals. Actively seek input from team members who will be impacted by any change to existing operations. Create and provide rewards and recognition to top performers Continually seek opportunities to improve Call Center operations, including people, processes, and technologies. Commitment to achieving all goals through 1:1 weekly meetings, providing in-the-game feedback, an inspection of sales, and coaching to behaviors to drive results. Establish a strong leadership presence within the Call Center by being involved and interactive while on the Call Center floor and by being approachable. Identifying areas of opportunities within the customer's experience and making improvements based on customer feedback and KPIs. Extensive customer escalations experience for multiple clients, including but not limited to program specialist, corporate escalations, and coach escalations via phone and email formats. Top Sales Manager in 2019 and 2020 Show less



Merrick Machine

• Sales Manager

  • Oct 2012 - Jun 2015

  Nebraska, United States Selling products and services to prospective clients Fostering positive business relationships throughout lifecycle of sale and after to foster future sales Exceeded sales goals month over month by 10% Knowledge of parts,bits, and tools for equipment of for the homebuilding industry Build relationships with external home builders and companies within the lumber industry to gain business and provide recommendations to clients within the sale



Bosselman Enterprises

• United States
• Retail
• 100 - 200 Employee

• Store Sales Manager

  • Nov 2010 - Apr 2012

  Nebraska, United States Accounting responsibilities for store location including P&L of store location Extensive ownership in Customer Experience throughout the store location and training staff on escalation processes and procedures Hire, train, and manage store employees of 6 direct reports demonstrating clear communication of expectations for the store location Exceeded store sales goals by 10% month over month through fostering a sales environment of fun, competition, and growth opportunities