Experience

VoiceNation

• United States
• Telecommunications
• 1 - 100 Employee

• Head of Customer Experience

  • Nov 2022 - Present



Alphapage, LLC.

• United States
• Telecommunications
• 1 - 100 Employee

• Client Specialist, Programmer

  • Dec 2004 - Present

  Building new client accounts, interacting with clients to obtain account information, account revision, answering calls and taking messages on behalf of hundreds of clients, dispatching messages, handling no response issues, extensive Infinity and Intelligent Series experience. Building new client accounts, interacting with clients to obtain account information, account revision, answering calls and taking messages on behalf of hundreds of clients, dispatching messages, handling no response issues, extensive Infinity and Intelligent Series experience.



MAS Communications

• Mankato, MN

• Operator

  • Apr 2001 - Nov 2004

  Fielding calls on behalf of hundreds of clients, dispatching calls, account set up and revision, handling client calls, managing RSVP For Less, working with Infinity Telephone Agent and Supervisor. Fielding calls on behalf of hundreds of clients, dispatching calls, account set up and revision, handling client calls, managing RSVP For Less, working with Infinity Telephone Agent and Supervisor.



Young America

• Mankato, MN

• Operator

  • Jun 1997 - Feb 2001

  Fielded calls and provided customer service for Brown and Williamson tobacco company and Hewlett Packard Fielded calls and provided customer service for Brown and Williamson tobacco company and Hewlett Packard