Executive Assistant Operations

• Oct 2023 - Present

Assistant Store Manager

• Dec 2022 - Oct 2023

-Assist the Store Manager in running daily operations.-Ensures overall success by driving sales, reinforcing operations, merchandising and beauty advisor development. -Be a leader in the business by providing exceptional customer service and brand integrity. -Strong product knowledge over the entire L’Occitane brand.-Communicate L’Occitane standards and expectations to management team and sale associates.-Analyze and review sales associate performance. -Maintain L’Occitane standards and hold staff accountable for providing quality customer service and achieving sales goals. -Develop coaching logs and refine selling techniques on a store wide and individual basis.-Utilize L’Occitane’s Elite selling platform to generate and drive sale traffic. Show less

Sales Associate

• Aug 2014 - Nov 2022

-Provide exceptional customer service through demonstrating “The Always.” -Build brand awareness through superior product knowledge. -Utilize teamwork to assist all coworkers in providing excellent customer service.-Follow all company policies and procedures with regard to POS usage.-Communicate with all Head Office departments as required (Marketing, Retail).-Receiving product in a timely manner under the supervision of the Boutique Manager.-Ability to identify shipping discrepancies by referencing packing slip.-Replenish shelves and tables throughout the boutique following the L’Occitane schematics and merchandising guidelines.-Assist with merchandising, campaign changes, kit building and gift wrapping. Show less

Chiropractic Assistant

• May 2021 - Jul 2022

-Welcome patients into the practice. -Assist physician in escorting patients to examination room. -Prepare treatment rooms for patient examinations per appointments. -Maintain the flow of patients throughout the day. -Listen to patient needs and place them on electrotherapy. -Ensure patient is comfortable and check in with them often. -Apply heat or ice depending on patient’s needs. -Follow the chiropractor’s instructions to educate patient on their treatment plan and diagnosis. -Demonstrate exercises for patient per physician’s request. Show less

Caregiver

• Feb 2011 - Jul 2021

-Organized and transported my grandmother to and from doctor appointments. -Assisted in bathing, dressing, and toileting. -Performed housekeeping duties such as cleaning, laundry, dishes, grocery shopping, and running errands. -Provided companionship. -Organized medication in pill dispenser for AM & PM meds. -Organized and transported my grandmother to and from doctor appointments. -Assisted in bathing, dressing, and toileting. -Performed housekeeping duties such as cleaning, laundry, dishes, grocery shopping, and running errands. -Provided companionship. -Organized medication in pill dispenser for AM & PM meds.

Community Coordinator

• Feb 2020 - Oct 2020

-Develop, and foster a high energy culture through new, and inventive ways to bring Orangetheory into the community.-Plan, assist, and coordinate initial and ongoing sales drivers (studio events, promotional outreach).-Develop marketing strategies to increase fitness program awareness, and sales.-Support in the training of new sales associates.-Lead in the execution of sales calls and superior customer service. -Ensure all front desk systems are followed such as proper member check-in, telephone inquiries, delinquent account procedures, customer care calls, and document scanning.-Create and manage an inventory system for retail sales; track employee retail benefits; ensure retail is restocked and organized by OTF standards. -Support the studio manager/asm with daily, weekly analytics (i.e. cancellations, freezes, low usage, credit card declines etc.), as needed.-Deliver superior customer service, and meet sales metrics in the studio. -Create and attend at least 2 monthly off-site lead generation opportunities. -Partner with local group and non-profits to organize charity events. Show less

Orange Ambassador

• Jul 2018 - Feb 2020

-Establishes, and maintains an effective referral program. -Maintains accurate records using established OTF sales systems. -Conducts telephone inquiries, follow up calls, and customer care calls. -Leads OTF studio previews with prospects and/or fitness program holders.-Greets members and guests promptly, enthusiastically, and with a smile to create afriendly, positive entrance into the OTF studio. -Proper onboarding all OTF clients through the use of Client Intake Forms, and FP Agreements.-Maintains an organized, and clean lobby/front desk area. -Responsible for processing accurate cash, and credit card transactions. -Accurately follow the daily studio cleaning checklist (pre/during/post) shift activities. -Works closely with Fitness Team to ensure that processes are fulfilled. Show less

Cosmetic Specialist

• Jun 2015 - Jun 2018

-Attracted new clients with trendsetting image. -Created an amazing experience for all clients with exemplary customer service. -Asked open ended questions, investigated preferences, and made the experience interactive. -Assisted in the execution of events. -Demoed a well-executed & expedient application of makeup to achieve a look the customer desired. -Recruited clients within the store. -Link-sell makeup and skincare to surpass customer needs. -Followed up with clients on purchases made -Drove sales through customer clientele. -Met or exceeded personal SPH goal. -Achieved monthly sales goals. -Attended training and development opportunities. -Followed procedures for all systems including counts, markdowns, inventory control and RTV’s. -Assisted with all non-sell duties as assigned by Sales Team Manager, Assistant Store Manager, and Store Manager when appropriate. Show less

Spa Receptionist and On-Call Esthetician

• Apr 2014 - Apr 2016

-Coordinated all Spa appointments; retail transactions, flow of laundry, and daily routines of the Spa, while maintaining 4 Diamond Service Expectations & Forbes Standards. -Answered multi-line telephone within 3 rings. -Ensured efficiency, and productivity through coordination of appointments with the hotel Guest Service Agents. -Performed services like facials, body treatments, and hair removal. -Maintained strict hygiene regulations, and kept skin care equipment sterilized. -Coordinated all Spa appointments; retail transactions, flow of laundry, and daily routines of the Spa, while maintaining 4 Diamond Service Expectations & Forbes Standards. -Answered multi-line telephone within 3 rings. -Ensured efficiency, and productivity through coordination of appointments with the hotel Guest Service Agents. -Performed services like facials, body treatments, and hair removal. -Maintained strict hygiene regulations, and kept skin care equipment sterilized.

Sales Representative

• Apr 2013 - Oct 2014

-Greeted customers, and ascertained what each client wanted or needed. -Provided value to every customer interaction. -Maintained operational, and merchandising standards. -Analyzed customer accounts to help resolve issues, and problem solutions. -Processed bill payments, cash control, and auditing procedures. -Tracked inventory, and kept products secure. -Greeted customers, and ascertained what each client wanted or needed. -Provided value to every customer interaction. -Maintained operational, and merchandising standards. -Analyzed customer accounts to help resolve issues, and problem solutions. -Processed bill payments, cash control, and auditing procedures. -Tracked inventory, and kept products secure.

Skincare Consultant

• Apr 2010 - Nov 2010

-Greeted all customers with enthusiasm; provided courteous, knowledgeable service to customers. Be the “expert” in assigned product zone. -Assisted in maintaining merchandising concepts; standards of cleanliness, and organization, replenishment, and inventory control. -Greeted all customers with enthusiasm; provided courteous, knowledgeable service to customers. Be the “expert” in assigned product zone. -Assisted in maintaining merchandising concepts; standards of cleanliness, and organization, replenishment, and inventory control.

Senior Beauty Consultant

• Oct 2008 - Aug 2010

-Provided customers with courteous, friendly, fast, and efficient cosmetic service. -Used suggestive sell to “make the sale.” -Maintained department's records, inventories, and appearance. -Coordinated, constructed, and sustained Cosmetic Department Displays in a timely, neat fashion. -Performed resets, revisions, call-ins, as required. -Operated cash register, and processed credit/debit card transactions. -Provided customers with courteous, friendly, fast, and efficient cosmetic service. -Used suggestive sell to “make the sale.” -Maintained department's records, inventories, and appearance. -Coordinated, constructed, and sustained Cosmetic Department Displays in a timely, neat fashion. -Performed resets, revisions, call-ins, as required. -Operated cash register, and processed credit/debit card transactions.