Experience

The Falcon, Castle Ashby

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Receptionist

  • Aug 2022 - Present



Ramsay Health Care

• Australia
• Hospitals and Health Care
• 700 & Above Employee

• Administrative Clerk

  • Nov 2021 - Sep 2022



Coleman Marine Insurance

• United States
• Insurance
• 1 - 100 Employee

• Account Handler

  • Mar 2019 - Sep 2022

  • Providing excellent client service when answering the telephone dealing with enquiries. • Liaising with internal and external underwriters. • Responding to emails in ensuring client service. • Preparing and offering quotations and terms to clients. • Inputting data to a software system. • Providing excellent client service when answering the telephone dealing with enquiries. • Liaising with internal and external underwriters. • Responding to emails in ensuring client service. • Preparing and offering quotations and terms to clients. • Inputting data to a software system.



BNY Mellon

• United States
• Financial Services
• 700 & Above Employee

• Representative, Client Processing

  • Aug 2018 - Mar 2019

  Issuer and Loan services, Corporate Trust Operations EMEA. •Client service excellence is the forefront of the role, therefore processing an extensive amount of investment payments to a high standard and timely manner is key. This enhanced my time management skills as well as adaptability. •Working collaboratively amongst internal and external colleagues/clients to ensure business success and fostering relationships. •Building on my investigation and problem solving processes daily, through the use of differing processes. •Continual use of online payment systems, and Excel has increased my software ability. •Flexibly adapting to designated shifts, whether it is carrying out the start of day business procedures or end of day close of business.



Cookies Bakers & Confectioners LTD.

• United Kingdom
• Retail

• Bakery Assistant

  • Sep 2011 - Dec 2017

  • Deliver excellent customer service – in store and over the telephone. • Preparation of fresh food and beverages such as sandwiches and platters etc. • Took responsibility in absence of manager in training members of staff, this furthered my leadership skills. • Full responsibility of cashing up tills and possessing a key to open and close the premises. • Deliver excellent customer service – in store and over the telephone. • Preparation of fresh food and beverages such as sandwiches and platters etc. • Took responsibility in absence of manager in training members of staff, this furthered my leadership skills. • Full responsibility of cashing up tills and possessing a key to open and close the premises.



The Captain's House Inn

• Chatham, Massachusetts, United States of America

• Management Intern

  • Jun 2016 - Jun 2017

  Four Diamond, Select Registry Distinctive Bed and Breakfast. • Taking and processing reservations, utilizing the inn’s computerized reservations system. • Checking guests in and out of the inn throughout the entire year increased my communication skills. • Housekeeping and checking the rooms for guest readiness increased my attention to detail. • Acting as the concierge to meet the guests' needs included booking dinner reservations, recommending and booking sightseeing excursions, helping with directions, etc. • Seasonal staff roles throughout winter including chef duty and kitchen assistant. This kitchen experience helped enhance my culinary skills. • During my internship at The Captain's House Inn, I received numerous positive comments on Trip Advisor.